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FAQ

Login

For security purposes, Smiles APP has a rule of having one log-in account for one mobile device.
You can, however, switch device following the steps below:
1) Install Smiles APP to your new mobile device.
2) Tap [ Login ] under ‘Already have a Smiles account?’ and log-in with your registered log-in account. The dialog appears asking for the confirmation code.
3) The code begin with ‘C-‘ is sent to your registered e-mail address. Input the 6 digits part of the code to the input form of the APP.
Note : After the completion of device switching, you can no longer log-in with your old device.

For security purposes, Smile APP has a rule of having one login account for one mobile device.

Invitation code is a set of numbers provided which can be entered when you first log-in to Smiles APP. The code might be given by friends or Smiles Agents. Entering the code is not mandatory.

It is not advisable to change your name directly via the SMILES App. Your registration will be subject for review again if you re-submit the same ID. If you have corrections, please contact our customer service thru 050-5305-6669 or thru line/viber 070-2628-8726

You cannot edit your birth date via the SMILES App. If you have corrections, please contact our customer service thru 050-5305-6669 or thru line/viber 070-2628-8726

In order to update your contact details, kindly go to MENU then ACCOUNT MANAGER. Go to CONTACT INFO, press EDIT.

Only update your address if you have recently moved. In order to update your address, kindly go to MENU then ACCOUNT MANAGER. Go to Address, press EDIT then choose MOVE.

In order to change your password, go to MENU then click SETTINGS/OTHERS. In OTHER OPTIONS, you will find LOGIN ACCOUNT/PASSWORD. Press Reset Password. The confirmation code will be sent to your registered email.

No, you are not allowed to have multiple SMILES accounts.

To delete your SMILES account, go to MENU then click SETTINGS/ OTHERS. In OTHER OPTIONS, you will find DELETE ACCOUNT. Press DELETE ACCOUNT.

You are not allowed to delete any of your remittances in your transaction history.

Smiles Cards

Smiles Wallet Card can only be used thru Yucho Bank (Japan Post Bank) ATM machine. By using it, you save time by skipping the entering of payee bank account number and your PIN and there is no need to report your deposit to Smiles APP.

You can order Smiles Wallet Card via Smiles APP from [ Menu ] > [ Smiles Wallet Card ].

Deposit

If you deposit without using Smiles Wallet Card, it may take a day or more (during holidays) until funding is completed. You can always confirm the deposit made thru the APP by choosing [ Remit/Pay ] > [ Deposit ] > [ MUST REPORT DEPOSIT! ].

You have to inform us thru the APP about the deposit made by choosing [ Remit/Pay ] > [ Deposit ] > [ MUST REPORT DEPOSIT! ].

No, please don’t ever send us cash or cheques, we can’t accept or process them. We also can’t take payments over the phone or over the counter.

No, you are not allowed to use someone else’s bank account to deposit to your app wallet. You can only use either your own assigned SMILES Wallet card or any of your own Japan bank accounts.

Remit

Using Smiles APP by both is recommended but not mandatory. You can enter the required information of your beneficiary and send money by choosing [ Remit/Pay ]. If cash pick-up, please share transaction reference number to your beneficiary when the transaction status has turned to ‘Ready for cash pick-up’.

If the transaction status has turned to ‘Ready for cash pick-up’, you can confirm the number at the appropriate screen of transaction; and, you can open from [ Remit/Pay ] > [ Transactions ].

If your remittance request is done between 6:00pm until 7:30pm JST, during normal weekdays, or between 4:00pm to 5:30pm, during weekends or during non-working holidays, the status will be `Delivering` because of the system maintenance of our distribution partner in the Philippines. After the completion of the said maintenance, the Transaction Reference Number will be available in the APP. Thank you for your understanding.

‘Delivered’ means the remittance was sent to Distribution Partner for delivery to beneficiary’s bank for subsequent crediting.

If the bank account in Philippines is with DBP, remittance is credited to beneficiary’s account within one to two hours.
If the bank account is with other banks, remittance is credited to beneficiary’s account, as follows:

  • Within 24 hours – if remittance is sent before 2:00pm from Monday to Friday
  • Within 48 hours – if remittance is sent after 2:00pm from Monday to Thursday
  • One day after Next banking day – if remittance is sent after 2:00pm on Friday and weekend and holidays in Japan and destination country

RIA Remit is for person to person or individual to individual remittance service only. Therefore, sending money to a corporate bank account is not allowed.

Smiles Link (SMLINK) Card is a Japan Post Bank ATM remittance card, which is directly designated to a specific beneficiary where money deposited to it is directly delivered to the designated beneficiary. Preferable to use by customer who sends money regularly to the same person. The card number starts with ‘SMLINK’.

1) Visit ATM of ‘ゆうちょ銀行’ (Yucho Bank/JP Bank).
Note : Please use ATM with Japanese (日本語) language settings. English settings cannot process the transaction with the Card.
2) Select ‘ご送金’.
3) Select ‘払込専用カード’.
4) Insert your Smiles Link Card to ATM.
5) Press ‘確認’.
6) Enter the total amount you will deposit.
7) Insert paper currency bill which exactly same or exceed the amount you input at previous screen.
8) Press ‘確認’ to confirm the amount.
9) Your deposit transaction is completed. Please receive change if you insert more cash than deposit amount.
10) Remittance fee is deducted from the deposit amount. The remaining amount will be calculated by exchange rate and transferred to your destination.

No, you are not allowed to use a company or organization’s bank acount to deposit to your app wallet.

No, please don’t ever send us cash or cheques, we can’t accept or process them. We also can’t take payments over the phone or over the counter.

Connections

Select [ Menu ] > [ Connections ]. You can search by name or e-mail.
1) Open [ Menu ] > [ Account Manager ]
2) Select [ Profile ].
3) Select [ Hidden ].

It is only possible if you change your profile settings from ‘Hidden’ to ‘Searchable’.

Points

Please refer to the Service Fee Table put on our website.
Points system

Refer a Friend

Shokai points are earned when the referred person remitted for the first time. Once the transactions has been processed succesfully, the invitee will immediately receive 500 points.

In order to get your Invitation Code, go to MENU then click CONNECTIONS. In Invite Member, press INVITE.

Before registration, upon opening the SMILES App, the invitee will be asked if someone has referred him/her to SMILES. The invitee must enter the invitation code of the person in the provided field and proceed with the registration.

Smiles is a registered money service business of Digital Wallet Corporation; which, is licensed by the Japan Payment Association Kanto Finance Legal Bureau as a Non-bank Money Service Business with license number 00044.

It is powered by Artificial Intelligence (AI) x FinTech. Digital Wallet’s SMILES remittance and payment service provides an advanced way of sending money instantly to your loved ones. We offer a do-it-yourself system using your mobile phone. You can send money anytime, anywhere at high exchange rates, low remittance fee, with 15-minute-cash-pick-up service and within the day credit-to-bank accounts. Moreover, you get loyalty points from every remittance transaction. It is now time to use a remittance center thru your mobile phone.

Headquarters: 1 Chome-15-12 Kudankita, Chiyoda City, Tokyo 102-0073

© Digital Wallet Corporation 2020. All rights reserved.