What are the valid Japan ID’s that can be submitted?
The following IDs are accepted:
For foreigners: valid Residence Card
For Japanese nationals: valid Driving License, valid passport, or valid My number card
For Diplomats and Officials with a diplomatic passport: valid Passport
For Non-Japanese with no Residence Card: valid passport including visa page
How long will my registration be approved?
Approval of your registration may take around 1-3 business days. If no confirmation has been received after 3 days, go to “Chat” and check whether or not you received a notice regarding the need to re-do the registration process.
If you have not received any notice, please contact our customer service at 050-5305-6669 or via LINE/Viber at 070-2628-8726.
What are the minimum requirements to register with Smiles?
To register with Smiles, you will need a valid email address and a valid Japanese ID such as residence card (if you are non-Japanese) or valid Japanese driver’s license (if you are Japanese).