How to use
I would like to switch my log-in account to another phone.
I have two smartphones. Can I use Smiles service with both?
I lost (or break) my smartphone. How I can login with my alternate phone?
What is the invitation code?
Is there any difference between Facebook and e-mail for Smiles login?
I would like to delete my Smiles account.
How I can transfer money?
I would like to know the details about the different types of membership - Smiles Member, Smiles Classic, Smiles Premium.
How I can check my membership status?
How I can make deposit?
How Smiles Wallet Card works?
I have deposited thru the ATM but my balance has not been updated.
I already made a deposit; but, I forgot to input my customer ID and name thru the ATM.
How I can get Smiles Wallet Card?
My beneficiary does not have Smiles APP. How I can send money?
How can I inform the beneficiary about the transaction reference number for cash pick-up option?
I have requested remittance but status is 'Processing' and I cannot get its transaction reference number.
If remittance is for credit to bank account, what does it mean when the status is 'Delivered'?
If remittance is for credit to bank account, when will the fund be available in the account of my beneficiary?
Can I send money for business purposes or to a corporate bank account?
How does your beneficiary claim the remittance from Cash Pick Up Outlet in the Philippines when using Smiles Remit?
How does your beneficiary claim the remittance from Cash Pick Up Outlet in the Philippines when using RIA Remit?
What is Smiles Link (SMLINK) Card?
How to send money using SMLINK card
How I can get Smiles Link Card?
How do I check details about transaction fees?
How do I check if my friend has a Smiles account?
I would like to make my account invisible from other Smiles users.
Can I be connected to a Smiles user even if I have a "Hidden" profile?
How do I check the details about Smiles' points program?
How do I confirm my customer ID?
How do I edit my registered information?
How do I change my photo?
I would like to stop push notification from Smiles.
Smiles customer service
Tel : 050-5305-6669
Viber/Line : 070-2628-8726
Available in English, Tagalog, Vietnamese, Indonesian, Nepali and Japanese
Business hours : 10:00-18:00JST, Mon-Fri except holidays in Japan
Company : Digital Wallet Corporation E-mail :
Tel : +81-50-5305-6669