Help/FAQ
How to use
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Inquiry
Log-in
Q.101
I would like to switch my log-in account to another phone.
Q.102
I have two smartphones. Can I use Smiles service with both?
Q.103
I lost (or break) my smartphone. How I can login with my alternate phone?
Q.104
What is the invitation code?
Q.105
Is there any difference between Facebook and e-mail for Smiles login?
Q.106
I would like to delete my Smiles account.
Membership
Q.151
How I can transfer money?
Q.152
I would like to know the details about the different types of membership - Smiles Member, Smiles Classic, Smiles Premium.
Q.153
How I can check my membership status?
Deposit
Q.201
How I can make deposit?
Q.202
How Smiles Wallet Card works?
Q.203
I have deposited thru the ATM but my balance has not been updated.
Q.204
I already made a deposit; but, I forgot to input my customer ID and name thru the ATM.
Q.205
How I can get Smiles Wallet Card?
Remit
Q.301
My beneficiary does not have Smiles APP. How I can send money?
Q.302
How can I inform the beneficiary about the transaction reference number for cash pick-up option?
Q.303
I have requested remittance but status is 'Processing' and I cannot get its transaction reference number.
Q.304
If remittance is for credit to bank account, what does it mean when the status is 'Delivered'?
Q.305
If remittance is for credit to bank account, when will the fund be available in the account of my beneficiary?
Q.306
Can I send money for business purposes or to a corporate bank account?
Q.307
How does your beneficiary claim the remittance from Cash Pick Up Outlet in the Philippines when using Smiles Remit?
Q.308
How does your beneficiary claim the remittance from Cash Pick Up Outlet in the Philippines when using RIA Remit?
Q.351
What is Smiles Link (SMLINK) Card?
Q.352
How to send money using SMLINK card
Q.353
How I can get Smiles Link Card?
Service fees
Q.401
How do I check details about transaction fees?
Connections
Q.501
How do I check if my friend has a Smiles account?
Q.502
I would like to make my account invisible from other Smiles users.
Q.503
Can I be connected to a Smiles user even if I have a "Hidden" profile?
Point program
Q.551
How do I check the details about Smiles' points program?
Settings
Q.901
How do I confirm my customer ID?
Q.902
How do I edit my registered information?
Q.903
How do I change my photo?
Q.904
I would like to stop push notification from Smiles.
Smiles customer service
E-mail :
remit.support@digitalwallet.co.jp
Tel : 050-5305-6669
Viber/Line : 070-2628-8726
Available in English, Tagalog, Vietnamese, Indonesian, Nepali and Japanese
Business hours : 10:00-18:00JST, Mon-Fri except holidays in Japan
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Indonesia
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Vietnam
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Nepal
General contact
Company : Digital Wallet Corporation E-mail :
remit.support@digitalwallet.co.jp
Web :
smileswallet.com
Tel : +81-50-5305-6669