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How To Remit
With Smiles App

– MOST CONVENIENT – Remit 24/7 ANYTIME, ANYWHERE.
– FLEXIBLE – Load or deposit ANY AMOUNT to your Smiles Wallet using your bank account or Smiles wallet card.
– GREAT SAVINGS – Use LOYALTY POINTS to pay remittance fees.

Smiles Remittance App

Procedure

Free Sign Up Remittance service

Register

Download Smiles app
Sign up free account Input basic info

Add Beneficiary

Unlimited beneficiaries, diverse ways of receiving money.

Deposit

Deposit

Deposit with your personal bank account or our Smiles Wallet Card.

Fastest money transfer service

Send Money

Send to your loved ones and monitor your transaction anytime, anywhere.

Remittance Step

simulator

Step 1.

Check Smiles' exchange rate & remittance fee.
Check now!

Check balance & point

Step 2.

Check your balance on Smiles app
Amount & Point

Choose beneficiary

Step 3.

Choose [Remit]
Choose a Registered Beneficiary
or Register New Beneficiary
You can edit information of an old remitter

Create transaction

Step 4.

Input Remit Amount (JPY)
Input Point
Select Purpose of transaction
Click [OK]

Step 5.

Confirm transaction details
Check the box to confirm that
[This remittance will not correspond to transactions with Iran or Democratic People's Republic of Korea]

Click [OK]

Finish
Track your transaction status

FAQs

You can order Smiles Cards via Smiles Application from Menu >> Smiles Wallet Card (or) Smiles Link Card

Smiles Card can only be used through Yucho Bank (Japan Post Bank) ATM machine or AEON Bank ATM. You can save time by skipping the entering of payee bank account number and your PIN. There is also no need to report your deposit to Smiles Application. It’s automated transaction!

There are typically 3 reasons which avoid updating account balance:

  1. Limit of the card is 10 Man. The over 10 Man transaction is not allow to top-up.
  2. Follow the correct ATM guideline.
  3. Check the card to make sure there is no adhesive tape or material issues

Please note that the progressing of deposit without using Smiles Card may take longer. You can check the transaction status by checking SMILES apps Remit/Pay >> Deposit

No, please don’t ever send us cash or cheques, we can’t accept or process them. We also can’t take payments over the phone or over the counter.

No, you are not allowed to use someone else’s bank account to deposit to your app wallet. You can only use either your own assigned SMILES Wallet card or any of your own Japan bank accounts.

No, you are not allowed to use a company or organization’s bank acount to deposit to your app wallet.