There are typically 3 reasons which avoid updating account balance:
- Limit of the card is 10 Man. The over 10 Man transaction is not allow to top-up.
- Follow the correct ATM guideline.
- Check the card to make sure there is no adhesive tape or material issues
Please note that the progressing of deposit without using Smiles Card may take longer. You can check the transaction status by checking SMILES apps Remit/Pay >> Deposit