SMILES HOLIDAY ANNOUNCEMENT
Happy New year! WE ARE OPEN TO SERVE YOU!
WE ARE OPEN TO SERVE YOU!
- DECEMBER 29 TO 30, 2018;
- DECEMBER 31, 2018 (Remittances sent from Dec 31 will be received by beneficiaries on JAN. 4, 2019; and
- JANUARY 4, 2019 - ONWARDS. NORMAL OPERATIONS RESUME.
- MOBILE REMITTANCE IS AVAILABLE 365 DAYS A YEAR. You can remit from your Smiles APP provided you have sufficient balance in your account. However, remittances sent from December 31, 2018 to January 3, 2019 will be received by beneficiaries on JAN. 4, 2019.
- DEPOSIT CLEARANCE IS NOT AVAILABLE ON JANUARY 1 , 2 and 3, 2019.
- CUSTOMER SUPPORT IS CLOSED ON JANUARY 1, 2 and 3. Normal Operations will resume on January 4, 2019.
- REFUNDS, ACCOUNT ADJUSTMENTS, AMENDMENTS WILL BE PROCESSED FROM JANUARY 4, 2019 - ONWARDS.
- Effective January 1, 2019, My Number submission is mandatory before anyone can make international money transfer transaction. Please ensure that you have submitted your My Number thru the APP or via Customer Support center to avoid any delay in your remittance transaction.
On January 1, 2, 3, 2019, all DEPOSITS made to Japan Post Banks will be cleared only on January 4, 2019 due to system maintenance of Japan Post Bank.
IF YOU WISH TO REMIT during January 1, 2, 3, MAKE DEPOSIT TO YOUR SMILES WALLET ACCOUNT before January 1 AND KEEP ENOUGH BALANCE IN YOUR ACCOUNT.
Happy to Introduce Smiles New Webpage !
With our additional Asian and Global partners, we have renewed and improved our web page to serve our customers better.
This will complement our dedicated web page with specific corridors where Smiles has direct partners like Philippines, Vietnam and Indonesia. Through these pages, customers can communicate both in English and local language. For customers from the rest of the world, they can inquire and communicate through our Global page. Only English language is available in our global page.
Moreover, we have added new page for story why we have started Smiles along with our passion and motivation to deliver more affordable services to make you smile.
If you have some questions, please feel free to contact us thru Support Chat, Email or FB page.