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Remittance Certification

Smiles gives you access to receiving a remittance certification for tax refund purposes.
It’s INSTANT and EASY!

Remittance Certification

Smiles gives you access to receiving a remittance certification for tax refund purposes. It’s INSTANT and EASY!

Join the Smiles Family by downloading and signing up!

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Remittance Certification sample

How to get the remittance certification

Contact Customer Service

Feel free to reach out to Smiles Customer Service Center and request the remittance certification for FREE!
Note: It will take 2-3 business days to receive the certification. 

OR

Download from the app

Simply open the Smiles app, download the certification, and print it out at the convenience store instantly
To see instructions on how to do so, click on the button below.

Remittance Certification sample

How to get the remittance certification

Download from the app

Simply open the Smiles app, download the certification, and print it out at the convenience store instantly

To see instructions on how to do so, tap/click on the button below.

OR

Contact Customer Service

Feel free to reach out to Smiles Customer Service Center and request the remittance certification for  FREE!

Note: It will take 2-3 business days to receive the certification. 

Send money
anytime, anywhere

Need to send money to Emily at midnight but you’re in bed? No problem! With the Smiles Remittance app, you can send money anytime, anywhere!

Send to many beneficiaries

Smiles App doesn’t limit you with just one beneficiary. Send to your mom, dad, brother, cousin, Uncle Joe, and Auntie. The sky’s the limit with the app.

Credit to account
or do cash pick-up

Uncle Joe prefers you to credit to his account, but Auntie Sally wants to do cash pick-up at a local bank. With the Smiles app, you can do either!

How to download a remittance certification

How to download a remittance certification

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Frequently Asked Questions

You can order Smiles Cards via Smiles Application from Menu >> Smiles Wallet Card (or) Smiles Link Card

Smiles Card can only be used through Yucho Bank (Japan Post Bank) ATM machine or AEON Bank ATM. You can save time by skipping the entering of payee bank account number and your PIN. There is also no need to report your deposit to Smiles Application. It’s automated transaction!

There are typically 3 reasons which avoid updating account balance:

  1. Limit of the card is 10 Man. The over 10 Man transaction is not allow to top-up.
  2. Follow the correct ATM guideline.
  3. Check the card to make sure there is no adhesive tape or material issues

Please note that the progressing of deposit without using Smiles Card may take longer. You can check the transaction status by checking SMILES apps Remit/Pay >> Deposit

Frequently Asked Questions

You can order Smiles Cards via Smiles Application from Menu >> Smiles Wallet Card (or) Smiles Link Card

Smiles Card can only be used through Yucho Bank (Japan Post Bank) ATM machine or AEON Bank ATM. You can save time by skipping the entering of payee bank account number and your PIN. There is also no need to report your deposit to Smiles Application. It’s automated transaction!

There are typically 3 reasons which avoid updating account balance:

  1. Limit of the card is 10 Man. The over 10 Man transaction is not allow to top-up.
  2. Follow the correct ATM guideline.
  3. Check the card to make sure there is no adhesive tape or material issues

Please note that the progressing of deposit without using Smiles Card may take longer. You can check the transaction status by checking SMILES apps Remit/Pay >> Deposit