Our State Licenses

For questions or complaints about Digital Wallet US LLC (DWUS), pls. contact:

For Alaska Residents Only:
If your issue is unresolved by Digital Wallet US LLC – 1-888-436-8494, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK  99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call (907) 465-2521.

For questions or complaints about Digital Wallet US LLC (DWUS), pls. contact:

Arizona Department of Insurance and Financial Institutions
100 North 15th Avenue, Suite 261
Phoenix, AZ 85007-2630
Arizona DIFI – Toll-free: (800) 544-0708 or (800) 352-8431 or (602) 542-5763 or (602) 364-3100
Website: www.difi.az.gov/
Consumer Financial Protection Bureau – (855-411-2372) or (855) 729-2372 (TTY/TDD); www.consumerfinance.gov

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California Department of Financial Protection and Innovation (DFPI)
Mail/Office Address: Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834
California DFPI – Toll-free: (866) 275-2677 or (916) 327-7585
Email: consumer.services@dfpi.ca.gov or Ask.DFPI@dfpi.ca.gov
Website: www.dfpi.ca.gov
Mailing address:
Department of Financial Protection and Innovation (DFPI):
Attn: Consumer Services
651 Bannon St., Suite 300
Sacramento, CA 95811
Consumer Financial Protection Bureau – (855-411-2372) or (855) 729-2372 (TTY/TDD); www.consumerfinance.gov

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Connecticut Department of Banking (DOB): 260 Constitution Plaza, Hartford, CT 06103. Toll-free:1-800-831-7225 (press option 2) General main line: 860-240-8299 Foreclosure Assistance Hotline: 1-877-472-8313 By email: banking.complaints@ct.gov

For questions or complaints about Digital Wallet US LLC (DWUS), pls. contact:

Florida Office of Financial Regulation
Mailing Address: 200 E. Gaines Street
Tallahassee, FL 32399
Division of Financial Institutions
Florida OFR – (850) 410-9800 or (850) 487-9687; Fax: (850) 410-9663
Website – www.flofr.gov
Consumer Financial Protection Bureau – Toll Free: (855-411-2372) or TTY/TDD: (855) 729-2372; www.consumerfinance.gov

For questions or complaints about Digital Wallet US LLC (DWUS), first contact the consumer assistance division. If you still have an unresolved complaint regarding the company’s money transmission activity, please contact the Georgia Department of Banking and Finance-Consumer Resources at 770-986-1633. for more information please refer to https://www.dbf.georgia.gov/

For questions or complaints about Digital Wallet US LLC (DWUS), pls. contact:

Hawaii Department of Commerce and Consumer Affairs Financial Institutions
Office of Consumer Protection
235 South Beretania St., Room 801
Honolulu, HI 96813-2419
Hawaii DCCAFI – 808-586-2820
Website:  www.cca.hawaii.gov/dfi/
Email: OCP@DCCA.HAWAII.GOV
Consumer Financial Protection Bureau – (855-411-2372) or (855) 729-2372 (TTY/TDD); www.consumerfinance.gov

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Illinois Department of Financial and Professional Regulation
Main Contact Office (Chicago):
555 West Monroe Street, 5th floor
Chicago, IL 60661
Telephone Number: (888) 473-4858; (312) 814-6910; (312) 814-5145
Website: www.idfpr.illinois.gov/
Email: FPR.ConsumerCredit@illinois.gov
Consumer Financial Protection Bureau – (855-411-2372) or (866) 325-4949 or (855) 729-2372 (TTY/TDD); www.consumerfinance.gov

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Indiana Department of Financial Institutions
30 South Meridian Street, Suite 200
Indianapolis, Indiana 46204
Telephone number: 800-382-4880 or 317-232-3955
Website: www.in.gov/dfi/
Consumer Financial Protection Bureau – (855-411-2372) or (855) 729-2372 (TTY/TDD); www.consumerfinance.gov

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Mail: Office of Financial Regulation
ATTN: Consumer Services Unit
100 S. Charles Street Tower 1, Suite 5300 Baltimore, MD 21201
Telephone number: (888) 784-0136;   (410) 230-6100; (410) 230-6077
TTY (via Relay Service): (800) 735-2258
Fax: (410) 333-3866
Website: labor.maryland.gov/finance/

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Digital Wallet US, LLC, NMLS # 2320469,  at 100 S. Charles Street Tower 1, Suite 5300, Baltimore, MD 21201, phone 888-784-0136.
These licensed companies may be verified through the NMLS Consumer Access website – https://www.nmlsconsumeraccess.org/

For questions or complaints about Digital Wallet US LLC (DWUS), pls. contact:

Michigan Department of Attorney General
Consumer Protection Team
P.O. Box 30213
Lansing, MI 48909
Toll-Free: (877) 765-8388
Telephone: (517) 335-7599
Fax: (517) 241-3771
Email: miag@michigan.gov

For Michigan Consumers:
For consumers located in Michigan, please contact Digital Wallet US LLC directly.
Consumer Financial Protection Bureau – (855-411-2372) or (855) 729-2372 (TTY/TDD); www.consumerfinance.gov

For questions or complaints about Digital Wallet US LLC (DWUS), pls. contact:

Missouri Division of Finance
Truman State Office Building
Room 630
Jefferson City, MO 65102
Telephone: (573) 751-3242
Fax: (573) 751-9192
Email: finance@dof.mo.gov
Website: www.finance.mo.gov/
Consumer Financial Protection Bureau – (855-411-2372) or (855) 729-2372 (TTY/TDD); www.consumerfinance.gov

For questions or complaints about Digital Wallet US LLC (DWUS), pls. contact:

Montana Office of Consumer Protection
P.O. Box 200151
Helena, MT 59620-0151
Toll-Free: (800) 481-6896
Telephone: (406) 444-4500
Fax: (406) 444-5275
Email: contactocp@mt.gov
Consumer Financial Protection Bureau – (855-411-2372) or (855) 729-2372 (TTY/TDD); www.consumerfinance.gov

For Montana Consumers:
For consumers located in Montana, please contact Digital Wallet US LLC directly.
Para sa mga taga Montana, mangyaring makipag-ugnayan nang direkta sa Digital Wallet US.

Consumer Financial Protection Bureau – (855-411-2372) or (855) 729-2372 (TTY/TDD); www.consumerfinance.gov

For questions or complaints about Digital Wallet US LLC (DWUS), pls. contact:

Nevada Financial Institutions Division
3300 W. Sahara Ave., Suite 250 Las Vegas, NV 89102
Telephone number: (702) 486-4120
Fax: (702) 486-4563
Email: FIDMaster@fid.state.nv.us
Nevada FID – (775) 684-1128 or (702) 486-3420
Website – www.fid.nv.gov/
Email: aginquiries@ag.nv.gov
Consumer Financial Protection Bureau – (855-411-2372) or (855) 729-2372 (TTY/TDD); www.consumerfinance.gov

For questions or complaints about Digital Wallet US LLC (DWUS), pls. contact:

New Jersey Department of Banking and Insurance
20 W. State Street, NJ 08608 or
P.O. Box 325, Trenton, NJ 08625
New Jersey DOBI – (609) 292-7272
Toll-Free:1-800-446-7467
Hours: Monday-Friday, 8:30 AM – 5:30 PM (Eastern time)
Website – www.state.nj.us/dobi
Mail: NJDOBI, P.O. Box 471, Trenton, NJ 08625-0471
Consumer Financial Protection Bureau – (855-411-2372) or (855) 729-2372 (TTY/TDD); www.consumerfinance.gov

For questions or complaints about Digital Wallet US LLC (DWUS), pls. contact:

New Mexico Division of Financial Institutions
Address: 2550 Cerrillos Road, Sante Fe, NM 87505
Phone (505) 476-4885
Website: https://www.rld.nm.gov/financial-institutions/about-us/

For questions or complaints about Digital Wallet US LLC (DWUS), pls. contact:

Ohio Division of Financial Institutions
Address: 77 South High Street 21st Floor, Columbus, OH 43215-6120
Phone: (614) 728-8400
Website: http://com.ohio.gov./divisions-and-programs/financial-institutions/financial-institutions

For questions or complaints about Digital Wallet US LLC (DWUS), pls. contact:

Oregon Division of Financial Regulation
350 Winter St. NE, Room 410, Salem, OR 97309
Phone: 866-814-9710 I Email: help@oregonconsumer.gov Website: https://dfr.oregon.gov/Pages/index.aspx Online complaint form: Available on the DOJ Consumer Protection website: https://www.doj.state.or.us.
Consumer Financial Protection Bureau (855)411-2372) or (855) 729-2372 (TTY/TDD); www.consumerfinance.gov

For questions or complaints about Digital Wallet US LLC (DWUS), pls. contact:

The contact information for unresolved complaints for SC customers is South Carolina
Money Services Division,1000 Assembly Street, Columbia SC 29201, 1-803-734-1221, or https://tinyurl.com/SCMSB.
Consumer Financial Protection Bureau – (855-411-2372) or (855) 729-2372 (TTY/TDD); www.consumerfinance.gov

For questions or complaints about Digital Wallet US LLC (DWUS), pls. contact:

If you have a complaint, first contact Digital Wallet US at 1-888-436-8494. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking: 2601 North Lamar Blvd., Austin, TX 78705-4294; 1-877-276-5554 (toll-free), www.dob.texas.gov.

For questions or complaints about Digital Wallet US LLC (DWUS), pls. contact:

Virginia State Corporation Commission
Bureau of Financial Institutions
P.O. Box 640 Richmond, VA 23218-0640
Physical Address: 1300 East Main Street, Suite 800, Richmond, CA 23219
Virginia SCCBFI – (804) 371-9657 or 1-800-552-7945 (Virginia only)
Fax: (804) 371-9416
Website: www.scc.virginia.gov/regulated-industries/bureau-of-financial-institutions/
Email: BFIQuestions@scc.virginia.gov
Consumer Financial Protection Bureau – (855-411-2372) or (855) 729-2372 (TTY/TDD); www.consumerfinance.gov

For questions or complaints about Digital Wallet US LLC (DWUS), pls. contact:

Washington Department of Financial Institutions
P.O. Box 41200 Olympia, WA 98504-1200
Washington DFI – (360) 902-8703; (360) 902-8700 or 1-877-RING DFI (1-877-746-4334)
Website: www.dfi.wa.gov
Email: dfi@dfi.wa.gov
Email: CSEnforceComplaints@dfi.wa.gov
Consumer Financial Protection Bureau – (855-411-2372) or (855) 729-2372; (800) 833-6388 (TTY/TDD)
www.consumerfinance.gov