Our State Licenses

For questions or complaints about Digital Wallet US LLC (DWUS), pls. contact:

For Alaska Residents Only:
If your issue is unresolved by Digital Wallet US LLC – 1-888-436-8494, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK  99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call (907) 465-2521.

For questions or complaints about Digital Wallet US LLC (DWUS), pls. contact:

Arizona Department of Insurance and Financial Institutions
100 North 15th Avenue, Suite 261
Phoenix, AZ 85007-2630
Arizona DIFI – Toll-free: (800) 544-0708 or (800) 352-8431 or (602) 542-5763 or (602) 364-3100
Website: www.difi.az.gov/
Consumer Financial Protection Bureau – (855-411-2372) or (855) 729-2372 (TTY/TDD); www.consumerfinance.gov

For questions or complaints about Digital Wallet US LLC (DWUS), pls. contact:

California Department of Financial Protection and Innovation (DFPI)
Mail/Office Address: Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834
California DFPI – Toll-free: (866) 275-2677 or (916) 327-7585
Email: consumer.services@dfpi.ca.gov or Ask.DFPI@dfpi.ca.gov
Website: www.dfpi.ca.gov
Mailing address:
Department of Financial Protection and Innovation (DFPI):
Attn: Consumer Services
651 Bannon St., Suite 300
Sacramento, CA 95811
Consumer Financial Protection Bureau – (855-411-2372) or (855) 729-2372 (TTY/TDD); www.consumerfinance.gov

For questions or complaints about Digital Wallet US LLC (DWUS), pls. contact:

Connecticut Department of Banking (DOB): 260 Constitution Plaza, Hartford, CT 06103. Toll-free:1-800-831-7225 (press option 2) General main line: 860-240-8299 Foreclosure Assistance Hotline: 1-877-472-8313 By email: banking.complaints@ct.gov

For questions or complaints about Digital Wallet US LLC (DWUS), pls. contact:

Florida Office of Financial Regulation
Mailing Address: 200 E. Gaines Street
Tallahassee, FL 32399
Division of Financial Institutions
Florida OFR – (850) 410-9800 or (850) 487-9687; Fax: (850) 410-9663
Website – www.flofr.gov
Consumer Financial Protection Bureau – Toll Free: (855-411-2372) or TTY/TDD: (855) 729-2372; www.consumerfinance.gov

For questions or complaints about Digital Wallet US LLC (DWUS), pls. contact:

Hawaii Department of Commerce and Consumer Affairs Financial Institutions
Office of Consumer Protection
235 South Beretania St., Room 801
Honolulu, HI 96813-2419
Hawaii DCCAFI – 808-586-2820
Website:  www.cca.hawaii.gov/dfi/
Email: OCP@DCCA.HAWAII.GOV
Consumer Financial Protection Bureau – (855-411-2372) or (855) 729-2372 (TTY/TDD); www.consumerfinance.gov

For questions or complaints about Digital Wallet US LLC (DWUS), pls. contact:

Illinois Department of Financial and Professional Regulation
Main Contact Office (Chicago):
555 West Monroe Street, 5th floor
Chicago, IL 60661
Telephone Number: (888) 473-4858; (312) 814-6910; (312) 814-5145
Website: www.idfpr.illinois.gov/
Email: FPR.ConsumerCredit@illinois.gov
Consumer Financial Protection Bureau – (855-411-2372) or (866) 325-4949 or (855) 729-2372 (TTY/TDD); www.consumerfinance.gov

For questions or complaints about Digital Wallet US LLC (DWUS), pls. contact:

Indiana Department of Financial Institutions
30 South Meridian Street, Suite 200
Indianapolis, Indiana 46204
Telephone number: 800-382-4880 or 317-232-3955
Website: www.in.gov/dfi/
Consumer Financial Protection Bureau – (855-411-2372) or (855) 729-2372 (TTY/TDD); www.consumerfinance.gov

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Mail: Office of Financial Regulation
ATTN: Consumer Services Unit
100 S. Charles Street Tower 1, Suite 5300 Baltimore, MD 21201
Telephone number: (888) 784-0136;   (410) 230-6100; (410) 230-6077
TTY (via Relay Service): (800) 735-2258
Fax: (410) 333-3866
Website: labor.maryland.gov/finance/

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Digital Wallet US, LLC, NMLS # 2320469,  at 100 S. Charles Street Tower 1, Suite 5300, Baltimore, MD 21201, phone 888-784-0136.
These licensed companies may be verified through the NMLS Consumer Access website – https://www.nmlsconsumeraccess.org/

For questions or complaints about Digital Wallet US LLC (DWUS), pls. contact:

Michigan Department of Attorney General
Consumer Protection Team
P.O. Box 30213
Lansing, MI 48909
Toll-Free: (877) 765-8388
Telephone: (517) 335-7599
Fax: (517) 241-3771
Email: miag@michigan.gov

For Michigan Consumers:
For consumers located in Michigan, please contact Digital Wallet US LLC directly.
Consumer Financial Protection Bureau – (855-411-2372) or (855) 729-2372 (TTY/TDD); www.consumerfinance.gov

For questions or complaints about Digital Wallet US LLC (DWUS), pls. contact:

Missouri Division of Finance
Truman State Office Building
Room 630
Jefferson City, MO 65102
Telephone: (573) 751-3242
Fax: (573) 751-9192
Email: finance@dof.mo.gov
Website: www.finance.mo.gov/
Consumer Financial Protection Bureau – (855-411-2372) or (855) 729-2372 (TTY/TDD); www.consumerfinance.gov

For questions or complaints about Digital Wallet US LLC (DWUS), pls. contact:

Montana Office of Consumer Protection
P.O. Box 200151
Helena, MT 59620-0151
Toll-Free: (800) 481-6896
Telephone: (406) 444-4500
Fax: (406) 444-5275
Email: contactocp@mt.gov
Consumer Financial Protection Bureau – (855-411-2372) or (855) 729-2372 (TTY/TDD); www.consumerfinance.gov

For Montana Consumers:
For consumers located in Montana, please contact Digital Wallet US LLC directly.
Para sa mga taga Montana, mangyaring makipag-ugnayan nang direkta sa Digital Wallet US.

Consumer Financial Protection Bureau – (855-411-2372) or (855) 729-2372 (TTY/TDD); www.consumerfinance.gov

For questions or complaints about Digital Wallet US LLC (DWUS), pls. contact:

Nevada Financial Institutions Division
3300 W. Sahara Ave., Suite 250 Las Vegas, NV 89102
Telephone number: (702) 486-4120
Fax: (702) 486-4563
Email: FIDMaster@fid.state.nv.us
Nevada FID – (775) 684-1128 or (702) 486-3420
Website – www.fid.nv.gov/
Email: aginquiries@ag.nv.gov
Consumer Financial Protection Bureau – (855-411-2372) or (855) 729-2372 (TTY/TDD); www.consumerfinance.gov

For questions or complaints about Digital Wallet US LLC (DWUS), pls. contact:

New Jersey Department of Banking and Insurance
20 W. State Street, NJ 08608 or
P.O. Box 325, Trenton, NJ 08625
New Jersey DOBI – (609) 292-7272
Toll-Free:1-800-446-7467
Hours: Monday-Friday, 8:30 AM – 5:30 PM (Eastern time)
Website – www.state.nj.us/dobi
Mail: NJDOBI, P.O. Box 471, Trenton, NJ 08625-0471
Consumer Financial Protection Bureau – (855-411-2372) or (855) 729-2372 (TTY/TDD); www.consumerfinance.gov

For questions or complaints about Digital Wallet US LLC (DWUS), pls. contact:

The contact information for unresolved complaints for SC customers is South Carolina
Money Services Division,1000 Assembly Street, Columbia SC 29201, 1-803-734-1221, or https://tinyurl.com/SCMSB.
Consumer Financial Protection Bureau – (855-411-2372) or (855) 729-2372 (TTY/TDD); www.consumerfinance.gov

For questions or complaints about Digital Wallet US LLC (DWUS), pls. contact:

If you have a complaint, first contact Digital Wallet US at 1-888-436-8494. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking: 2601 North Lamar Blvd., Austin, TX 78705-4294; 1-877-276-5554 (toll-free), www.dob.texas.gov.

For questions or complaints about Digital Wallet US LLC (DWUS), pls. contact:

Virginia State Corporation Commission
Bureau of Financial Institutions
P.O. Box 640 Richmond, VA 23218-0640
Physical Address: 1300 East Main Street, Suite 800, Richmond, CA 23219
Virginia SCCBFI – (804) 371-9657 or 1-800-552-7945 (Virginia only)
Fax: (804) 371-9416
Website: www.scc.virginia.gov/regulated-industries/bureau-of-financial-institutions/
Email: BFIQuestions@scc.virginia.gov
Consumer Financial Protection Bureau – (855-411-2372) or (855) 729-2372 (TTY/TDD); www.consumerfinance.gov

For questions or complaints about Digital Wallet US LLC (DWUS), pls. contact:

Washington Department of Financial Institutions
P.O. Box 41200 Olympia, WA 98504-1200
Washington DFI – (360) 902-8703; (360) 902-8700 or 1-877-RING DFI (1-877-746-4334)
Website: www.dfi.wa.gov
Email: dfi@dfi.wa.gov
Email: CSEnforceComplaints@dfi.wa.gov
Consumer Financial Protection Bureau – (855-411-2372) or (855) 729-2372; (800) 833-6388 (TTY/TDD)
www.consumerfinance.gov