No. Smiles is committed to full fee transparency. The total cost, including the exchange rate and the transaction fee, will always be clearly displayed before you confirm your remittance. You will never encounter unexpected or surprise fees.
You can easily lower or zero out your remittance fees by applying your accumulated Smiles Points.
Smiles offers a loyalty program where you earn points for using the service, and these points can be directly used to deduct the cost of your fees.
The exchange rate is the live market rate that is active at the time you confirm your remittance order. The rate you see at the final step of the transaction is the one that will be applied.
To view our remittance fee, please see the link below:
See remittance fee
Remittances with incorrect details are subject to cancellation and refund. The remittance amount will be automatically refunded to your Smiles Wallet account based on the local rate. The remittance fee is not refundable.
