We want to make sure you can support your loved ones when you send money from the US with Smiles, so we’ve set a low transfer fee.
This is a one-time transaction fee based on the remittance method you choose and the amount you want to transfer. No other hidden fees will be charged.
This is the current exchange rate at the moment. Please note that the rate can change at the time you make a complete remittance due to the market.
These are the number of Smiles Loyalty Points you will be able to earn, based on the remittance method and amount you plan to transfer.
You are not allowed to send money for business purposes.
Senders of remittance transfers generally have the 30-Minute Cancellation right to cancel a transfer and receive a full refund.The request to cancel must be received by the remittance transfer provider no later than 30 minutes after the sender makes payment.
Cancellation that exceeds the 30-Minute time frame may be possible if the funds have not yet been disbursed or credited to the beneficiary. Please contact our Customer Service team immediately via in-app chat or secure email for assistance. Cancellation fees may apply.
Email: remitsupport.us@digitalwallet.global
Phone: 1 888-436-8494 (English/Tagalog)
Phone: 1-888-662-8434 (Vietnamese)
To check the status of your remittance, please do the following:
1. Open the Smiles app
2. Tap on "History"
3. Select the transaction you want to view
Ready For Pick up: your beneficiary may proceed to claim it at pick up location.
Transmitted: that means your transaction has been forwarded to the receiving bank.
Delivered: your transaction is already credited in receiver's account.
Beneficiary received: your transaction has been claimed by the receiver.
On hold: your transaction is being checked by operation staff
Canceled: your transaction is canceled
Refunded: your fund is refunded
You can easily lower or zero out your remittance fees by applying your accumulated Smiles Points.
Smiles offers a loyalty program where you earn points for using the service, and these points can be directly used to deduct the cost of your fees.
The cancellation process is typically completed within one to 24 hours, excluding holidays and unforeseen circumstances
