If you need to transfer your account to a different device, follow these instructions:
1. Install the Smiles app on your new mobile device.
2. Select your region and preferred language.
3. Tap "Login" and log in with your registered account.
4. Check the confirmation code sent to your registered email address. Enter the 6-digit code in the provided field in the Smiles app.
Note: For security purposes, the Smiles app allows only ONE login account per mobile device. In other words, another person cannot log in to their Smiles account on another device at the same time.
To change your mobile numbers please follow the instructions below:
No, you are not allowed to have multiple Smiles accounts. One account per customer is only permitted.
To change your password, please follow the instructions below:
1. Go to "Menu"
2. Tap "Settings"
3. Tap "Login Account/Password"
4. Go to "Password" and tap "Reset"
5. A confirmation code will be sent to your registered email address. Enter the code in the provided field.
6. Tap "Next"
7. Enter your new password when you log in again
If you have recently moved, you can update your residential address in the Smiles app by submitting your updated ID and following the instructions below:
1. Tap "Menu"
2. Tap "Edit" next to your profile icon at the top
3. Go to "Address"
4. Tap "Change"
5. Tap "Updated"
6. Submit your updated ID
7. Update your address and provide proof of address
