FAQs

Help Center

help center How-to Guidelines faq FAQs contact Contact Us
Help Center > FAQs

FAQs

Top viewed FAQs

Normally, around realtime to 1 full day. If the amount is beyond 50,000 PHP, bank crediting may take longer at around 2 days at max but not over a week.

Yes, you can add your own foreign bank account as a beneficiary.

To add your own foreign bank account, please follow the instructions below:
See the guidelines

To order remit using the Smiles app, please follow the instructions below:

See the guidelines

To check the chosen cash pickup location (outlet) of your remittance, please follow the instructions below:

  1. Open the Smiles app
  2. Tap on "History"
  3. Select your transaction
  4. You can find the specific cash pickup location under "Ready for cash pick up"

To edit an existing beneficiary’s details, please follow the instructions below:

  1. Go to “Menu”
  2. Tap “Beneficiary”
  3. Click “Edit” which is located on the right side
  4. Tap the pencil icon then edit the beneficiary’s info.
  5. Save settings

Search from categories

add-beneficiary

Beneficiary

fees

Fees

point

Points

pending-order

Pending order

receive

Receive

refer

Refer a friend

register

Register

remit

Remit

footer_smile_logo
Useful Stats will display here