Beneficiary

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FAQs: Beneficiary

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Normally, around realtime to 1 full day. If the amount is beyond 50,000 PHP, bank crediting may take longer at around 2 days at max but not over a week.

To check the chosen cash pickup location (outlet) of your remittance, please follow the instructions below:

  1. Open the Smiles app
  2. Tap on "History"
  3. Select your transaction
  4. You can find the specific cash pickup location under "Ready for cash pick up"

Yes, you can add your own foreign bank account as a beneficiary.

To add your own foreign bank account, please follow the instructions below:
See the guidelines

To edit an existing beneficiary’s details, please follow the instructions below:

  1. Go to “Menu”
  2. Tap “Beneficiary”
  3. Click “Edit” which is located on the right side
  4. Tap the pencil icon then edit the beneficiary’s info.
  5. Save settings

To remove an existing beneficiary, please follow the instructions below:

  1. Go to "Menu"
  2. Tap on "Connections"
  3. Select beneficiary you want to remove
  4. Press "Remove" which is located towards the bottom
  5. Click "Remove"

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