How to Avoid Being Scammed
Learn to spot suspicious activity and keep your information protected.
Three ways to protect yourself
Real scam story
A Smiles customer sent a message to what they thought was the official Smiles Mobile Remittance social media account.
How the scam happened
The scammer told the customer to give them their confirmation code. They also directed the customer to deposit money into their Smiles Wallet as a fee to reactivate their account.
How the customer got hacked
The scammer used the confirmation code to get into the customer’s account. After that, the deposited money was sent to the scammer’s bank account.
TIP: Smiles staff will NEVER ask for your confirmation code or request you to make a deposit.
Contact us
If you have any concerns or suspect fraudulent activity, please reach out to us immediately.
Talk to us
Business hours: Sun-Sat: 9:30 a.m. to 5:30 p.m.
