Normally, around realtime to 1 full day. If the amount is beyond 50,000 PHP, bank crediting may take longer at around 2 days at max but not over a week.
To order remit using the Smiles app, please follow the instructions below:
See the guidelines
No. Smiles promises to be fully transparent when it comes to fees.
When you're inserting the information for your remittance, there will be a designated box for you to enter the amount of points you want to use towards your transaction. Points cover the fees that will automatically be calculated into your remittance.
See the guidelines
Please note that 100 points are equivalent to 1 SGD. You may only use your points as payment for the remittance fee. Subtract the amount you want to use from the total remittance fee amount to be paid. Enter it in the ‘Pay fees by point’ field (second box).
To view our remittance fee, please see the link below:
See remittance fee
For Smiles Remit, the exchange rate applied is the prevailing rate at the time the remittance order is executed. Please note that exchange rates are subject to change without prior notice.
To order remit using the Smiles app, please follow the instructions below:
See the guidelines
Please note that 100 points are equivalent to 1 SGD. You may only use your points as payment for the remittance fee. Subtract the amount you want to use from the total remittance fee amount to be paid. Enter it in the ‘Pay fees by point’ field (second box).
When you're inserting the information for your remittance, there will be a designated box for you to enter the amount of points you want to use towards your transaction. Points cover the fees that will automatically be calculated into your remittance.
See the guidelines
To find the reference number, please follow the instructions below:
Normally, around realtime to 1 full day. If the amount is beyond 50,000 PHP, bank crediting may take longer at around 2 days at max but not over a week.
For cash pickup transactions, it will take around 15-20 minutes for the official receipt to be received via email.
However, if you have not received it after 20 minutes, please contact our Customer Support Team or check other inbox folders (e.g., spam) of your email. There might be a problem with your account that you need to settle first before we can approve your pending remittance.
To check your transaction details, please follow the instructions below:
No. Smiles promises to be fully transparent when it comes to fees.
