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FAQs: Remit

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Normally, around realtime to 1 full day. If the amount is beyond 50,000 PHP, bank crediting may take longer at around 2 days at max but not over a week.

To order remit using the Smiles app, please follow the instructions below:

See the guidelines

To view our remittance fee, please see the link below:
See remittance fee

No. Smiles promises to be fully transparent when it comes to fees.

To find the reference number, please follow the instructions below:

  1. Open the Smiles app
  2. Select “History”
  3. Select the transaction you want to view and the number should be displayed You can also check your registered email for the official transaction receipt that has been sent to you.


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