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FAQs: Points

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To order remit using the Smiles app, please follow the instructions below:

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Yes. The purpose of the Smiles Loyalty Points Program is to help customers lower or eliminate the transaction fee for every remittance.

When you're inserting the information for your remittance, there will be a designated box for you to enter the amount of points you want to use towards your transaction. Points cover the fees that will automatically be calculated into your remittance.

Please note that 100 points are equivalent to 1 SGD. You may only use your points as payment for the remittance fee. Subtract the amount you want to use from the total remittance fee amount to be paid. Enter it in the ‘Pay fees by point’ field (second box).


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