FAQs : Bills Payment

You can make a Bills Payment via the Smiles app by following the guidelines below:

See guidelines here

To pay for your Pag-IBIG Housing Loan, please follow the instructions below:

1. Tap "Bills Payment" on Smiles app home screen
2. Tap "Government Services"
3. Select "Pag-IBIG Housing Loan"
4. Input your "Housing Loan Account Number" and amount carefully (Note: Your Pag-IBIG ID number is different from your Housing Loan Account Number)
5. Double-check the details, then tap "Confirm" if everything looks correct
6. You can now pay!

See the guideline here

To pay for your SSS contribution, follow the instructions below:

1. Tap "Bills Payment" on Smiles app homescreen
2. Tap "Government Services"
3. Select "SSS Membership Contribution - OFW"
4. Select amount of your contribution (Note: Check your salary range to identify the amount of contribution)
5. Double-check the details, then tap "Next" if everything looks correct
6. Pay, and you're done!

See guidelines here

To pay for Meralco, please follow the instructions below:

1. Tap "Bills Payment" on Smiles app home screen
2. Tap "Electricity"
3. Select "Meralco"
4. Input Customer Account Number (CAN) and amount
5. Double-check the details, then tap "Next" if everything looks correct
6. Pay, and you're done!

See guidelines here

The transaction itself is processed by the Smiles app almost instantly (within a few minutes).

However, the biller's internal system typically takes one to three days to reflect the payment on the account statement. We recommend always entering correct account numbers and details to guarantee timely posting.