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FAQs: Deposit

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No, you will not receive change after your transaction. Fees will directly be deducted from the amount you deposit/remit.

No, you are not allowed to use someone else’s bank account to deposit to your app’s digital wallet. You can only use either your own assigned Smiles Wallet Card or any of your Japanese bank accounts.

  • For deposits coming from Yucho (Japan Post) Bank accounts: as long as the transaction is done within business hours, the deposit will be funded within 15-20 minutes after reporting the deposit.

  • For deposits coming from other Japanese bank accounts: if your transaction is done within business hours, the deposit will be funded within 15-20 minutes after reporting the deposit. However, if the deposit is sent after banking hours and during weekends, the processing may take place the next business day.

  • For deposits using the Smiles Wallet Card: the amount transferred will be funded automatically to the app's digital wallet balance without reporting the deposit.

No, Smiles does not accept credit card payments. All transactions must be done via bank transfer or Smiles Card.

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