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Help Center > Guidelines > How to Register

How to Register

Steps to register

Step 1
register and create account icon

Create an account

See how to
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Step 2
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eKYC (verify account)

See how to




Steps to create an account

1. Select the country and state of residence and preferred language

How to register Step 1 - Select your country of residence How to Register Smiles Mobile Remittance - Step 1 - Select your preferred language How to register - select state of residence
tori-reading Smiles Tips! down-up-arrow

If your state isn’t listed, you can register your email address to get notified as soon as our service becomes available in your area.

smiles tips 1 - select state of residence
smiles tips - search or select a state
smiles tips 3 - register your email
smiles tips - your're all set
Hide details down-up-arrow

2. Swipe left to see the app’s features or tap “Skip” to move forward

3. Tap “OK” to receive notifications from the app

turn on notifications and receive rate update click 'ok' on allow notifications

4. Tap “Create account” and “OK”

Click on 'create account' press 'ok'

5. Choose your nationality

Choose your nationality

6. Enter your active email address, create a password, and add a referral code if you have one. Then tap “Register” to continue

Step 6 - Enter your active email address, create a password, and add a referral code if you have one. Then tap “Register” to continue

7. Input the verification code you received. Then tap “OK”

Step 7 - Input the verification code you received Step 7 - Tap “OK”

8. Create your profile. Then tap “Submit to complete”

How to Register - Enter your profile details How to Register - Check the box and tap

9. Input the verification code you received via SMS to verify your phone number

Input the verification code you received via SMS

10. You now have a Smiles account! You can optionally set up a pass code for added security

Welcome to smiles step 8 - check password lock settings and press 'next'

I couldn’t complete my registration

If one of these screens appear, please contact our customer service team

+1 647-812-6455

(9:00 a.m. – 7:00 p.m. Mon-Sun)

Recover your Smiles password

1. On your Smiles app, tap “Forgot password?”

Screen showing 'forgot your password' link

2. Enter your email address and tap “Send Code”

Enter your email address

3. Check your email inbox, input the verification code, and tap “Next” to proceed

screen showing input to enter verification code

4. Enter your new password and tap “OK”

Screen to enter password

5. Your new password has been successfully set! Tap “Login” to access your Smiles account with your updated login information

Screen showing click on "Login"

FAQs

No, you are not allowed to have multiple Smiles accounts. Only one account per customer is permitted.

Our service is currently available to users residing in states where we are licensed. Please check our website or app for the most up-to-date list of supported countries for senders.

In the Smiles app, please do the following:

  1. Tap on the notification bell located at the top right of the screen.
  2. Tap on "Notifications" to view the status of your registration.
  3. If there are no issues with your registration, you will receive a welcome message confirming its approval. Otherwise, you will receive a notice containing the instructions on how to correct your submitted details.

The confirmation code will be sent to your registered email address. If the code does not arrive in your inbox within 5 minutes, please check your spam and junk folders.

If you have recently updated your ID, please submit the updated ID on the Smiles app by following the instructions below:

  1. Tap on "Menu"
  2. Go to "Edit" beside your profile picture
  3. Scroll down to "Identification" and tap "ID Card"
  4. Tap on "Update"
  5. Select what you want to update and proceed
  6. Submit your updated ID

Please wait for the approval of your updated ID within three business days.

Other guidelines

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