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Help Center > Guidelines > How to Load

How to Load

Select one

1
If you’re a first-time customer
Verify account + load
How to
2
If it’s your second time to load
Load
How to



Verify account + Load

1. Tap “Load” and then “Debit card”

2. Tap “OK” to proceed to our provider

3. Enter your billing address details and tap “Proceed”

How to Load Smiles Wallet - Enter your billing address details. Tap "Proceed" to continue

4. Tap “Open browser” to continue

How to Load Smiles Wallet - Tap "Open browser" to continue

5. Enter your debit card information and tap “Save card”

6. Tap “Complete verification”

7. Select your occupation and enter your annual income

How to Load Smiles Mobile Remittance - Step 5 - Select your occupation and enter your annual income

8. Enter your address, select one of the PEP options and tap “Next” to proceed

How to Load Smiles Mobile Remittance - Step 6 - Enter your address, select one of the PEP options, and tap “Next” to proceed

9. Tap “Verify account”

How to Load Smiles Mobile Remittance - Step 7 - Tap "Verify account"

10. Follow the on-screen instructions to complete ID verification

How to Load Smiles Mobile Remittance - Step 8 - Follow the on-screen instructions to complete ID verification

11. Your application has been received! Please wait for approval (no need to register again). *Verification may​ take 2-3 business days ​to approve​

How to Load Smiles Wallet - Application submitted!





Load

1. Tap “Load” and then “Debit card”

How to Load Smiles Wallet - Tap

2. Select one of your added debit cards or add a new one

How to Load Smiles Wallet - Select a debit card or add a new one
tori-reading Smiles Tips! down-up-arrow

Bookmark your saved debit card for faster future transactions!

How to Load Smiles Wallet - Smiles Tips! - Bookmark your debit card for faster loading
How to Load Smiles Wallet - Smiles Tips! - Bookmark your debit card for faster loading
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3. Enter or select the amount you want to load and tap “Next”

How to Load Smiles Mobile Remittance - Step 9 - Enter or select the amount you want to load

4. Confirm the details and tap “Load” to proceed

5. Confirm the Debit Card Authorization Form, check the box and tap “Confirm” to complete!

FAQs

No. You are not allowed to use someone else's bank account to load to your Smiles Wallet. The name of the debit card holder needs to match with the name registered on the Smiles app.

No, you cannot directly withdraw money from your Smiles Wallet account. However, you can request a refund if you'd like to receive the remaining balance.

Please note that you will be charged a $5 processing fee. If you request a refund after the transfer is complete, the refund amount may vary depending on the exchange rate at the time of the refund.

The load will be funded in your Smiles Wallet account within a few minutes.

The maximum balance for a Smiles account is $5,000. If your account already holds $5,000, you will be unable to load additional funds until a remittance is made.

Other guidelines

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