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Help Center > Guidelines > How to Remit

How to Remit

1. Tap “Remit” on the home screen

Tap "Remit" on the home screen

2. Select your registered beneficiary or add a new beneficiary by tapping on “+ Add beneficiary”

3. Input the amount you want to send

How to Remit - Input the amount to send

4. Input points (if you have any), scroll down to bottom, select your “Purpose”, “Source of funds” and tap “Next”

4. Input points (if you have any), scroll down to bottom, select your 4. Input points (if you have any), scroll down to bottom, select your

5. Confirm details and tap “Remit to [beneficiary’s name]”

How to Remit with Smiles - Check the box and tap "Send to [beneficiary's name]"

6. Input the 4-digit code sent to your registered phone number and tap “Continue”

How to Remit Smiles Mobile Remittance - Step 6 - Input the 4-digit code sent to your registered phone number How to Remit Smiles Mobile Remittance - Step 6 - Tap

7. Your remittance is completed and will be processed

screen showing delivery being in process
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You can add your favorite beneficiaries on your home screen for quick access

See details down-up-arrow

FAQs

No, you cannot send money for business purposes.

To check the status of your remittance, please do the following:

  1. Open the Smiles app
  2. Tap on "History"
  3. Select the transaction you want to view

Here are the explanations for each remittance status:

  • Ready for pickup: Your beneficiary may claim the funds at the pickup location.
  • Transmitted: Your transaction has been forwarded to the receiving bank.
  • Delivered: Your transaction is already credited to the beneficiary's account.
  • Beneficiary received: Your transaction has been claimed by the receiver.
  • On hold: Your transaction is being checked by the operations staff.
  • Canceled: Your transaction is being canceled.
  • Refunded: Your funds have been refunded.

You may choose "Others" as a remittance purpose, but you must specify the exact reason.

You can easily lower or zero out your remittance fees by applying your accumulated Smiles Points.
Smiles offers a loyalty program where you earn points for using the service, and these points can be directly used to deduct the cost of your fees.

The maximum amounts for remittances are listed below:
・$1,000/day ($999/day for Arizona)
・$5,000/month

  • Bank transfers typically arrive within minutes.
  • Cash pickups are often available within 30 minutes during agent operating hours.
  • Mobile wallet transfers are usually instant.

Please be reminded that the times above are estimates and only refer after the 30-Minute Cancellation Right has passed.

See more FAQs

Other guidelines

register

Register

Select me if you're not sure how to register on the Smiles app.
deposit or load

Load

Select me if you need to know how to load money onto Smiles Wallet on the app.
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Add beneficiary

Select me if you need help with adding a beneficiary on the Smiles app.
loyalty points

Points

Select me if want to know how to earn or use Smiles Points.
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