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Help Center > Guidelines > How to Load

How to Load

Select one

1
If you’re a first-time customer
Verify account + load
How to
2
If it’s your second time to load
Load
How to



Verify account + Load

1. Tap “Load”​
2. Tap “OK” to proceed to our provider
How to Load Smiles Mobile Remittance - Step 2 - Tap "OK" to proceed to our provider
3. Complete the bank account linking process
How to Load Smiles Mobile Remittance - Step 3 - Complete the bank account linking process
4. Tap “Complete verification”
How to Load Smiles Mobile Remittance - Step 4 - Tap "Complete verification"
5. Select your occupation and enter your annual income
How to Load Smiles Mobile Remittance - Step 5 - Select your occupation and enter your annual income
6. Enter your address, select one of the PEP options and tap “Next” to proceed
How to Load Smiles Mobile Remittance - Step 6 - Enter your address, select one of the PEP options, and tap “Next” to proceed
7. Tap “Verify account”
How to Load Smiles Mobile Remittance - Step 7 - Tap "Verify account"
8. Follow the on-screen instructions to complete ID verification
How to Load Smiles Mobile Remittance - Step 8 - Follow the on-screen instructions to complete ID verification
9. Enter or select the amount you want to load and tap “Next”
How to Load Smiles Mobile Remittance - Step 9 - Enter or select the amount you want to load
10. Tap on “Proceed to load”
How to Load Smiles Mobile Remittance - Step 10 - Tap "Proceed to load"
11. Confirm the ACH Authorization Form, check the box and tap “Proceed”
How to Load Smiles Mobile Remittance - Step 11 - Confirm details, check the box and tap “Proceed”
12. Tap “Home” to complete. Once your account is verified, you can start sending money
How to Load Smiles Mobile Remittance - Step 12 - Load request received! Tap "Home"





Load

1. Tap “Load”
2. Select a linked bank account
How to Load Smiles Mobile Remittance - Step 2 - Select one of the linked bank accounts
3. Enter or select the amount you want to load and tap “Next”
How to Load Smiles Mobile Remittance - Step 3 - Enter or select the amount you want to load
4. Tap on “Proceed to load”
How to Load Smiles Mobile Remittance - Step 10 - Tap "Proceed to load"
5. Confirm the ACH Authorization Form, check the box and tap “Proceed”
6. Tap “Home” to complete
How to Load Smiles Mobile Remittance - Step 6 - Load request submitted! Tap "Home"

FAQs

No. You are not allowed to use someone else's bank account to load to your Smiles wallet. The name of the bank account holder has to be the same as registered to Smiles app

No, you cannot directly withdraw the money from your Smiles wallet account. But you can request a refund if you want to receive the remaining balance of your Smiles wallet.
Please note that you will be charged of $5 as processing fee. In addition, if you request a refund after the transfer is complete, the refund amount may vary depending on the exchange rate at the time of the refund.

For ACH: The load will be funded within 2-3 days

The maximum balance for a Smiles account is $5,000. If your account already holds $5,000, you will be unable to load additional funds until a remittance is made.

Other guidelines

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