Help Center

How-to Guidelines FAQs Contact Us
Help Center > Faq > Register

FAQs: Register

Top viewed FAQs

To register as a Basic Member with Smiles, you will need:

  • A valid email
  • A valid phone number
  • Name, Birthday and Address

The following IDs are accepted:

  • For foreigners: valid residence card
  • For Canadian nationals: valid Canadian driver’s license, valid passport or valid MyNumber Card
  • For Diplomats and Officials with diplomatic passport: valid passport
  • For Non-Canadian with no Residence Card: valid passport including visa page

You can still register even without submitting the “My Number”.

  • Provincial ID
  • Driver’s license
  • Permanent Resident ID (with a document that shows proof of your address, your name and address clearly written for verification purposes)

Please contact our 24/7 customer support staff if you are unsure of which ID to upload.

The confirmation code is sent to your registered email address. If the code does not appear in your inbox in 2-5 minutes, please check your spam and junk folders. If you still haven't received a code, please try to input another email address (Yahoo or Gmail).


Useful Stats will display here