To register with Smiles, you will need a valid email address and a valid Japanese ID such as residence card (if you are non-Japanese) or valid Japanese driver’s license (if you are Canadian).

The following IDs are accepted:

• For foreigners: valid residence card
• For Canadian nationals: valid Canadian driver’s license, valid passport or valid MyNumber Card
• For Diplomats and Officials with diplomatic passport: valid passport
• For Non-Canadian with no Residence Card: valid passport including visa page

You can still register even without submitting the “My Number”.

• Provincial ID
• Driver’s license
• Permanent Resident ID (with a document that shows proof of your address, your name and address clearly written for verification purposes)

Please contact our 24/7 customer support staff if you are unsure of which ID to upload.

Approval of your registration may take within 24 hours. If no confirmation has been received after 3 days, open the Smiles app and check whether or not you received a notice regarding any possible errors in your details.

If you have not received any notice, please contact our customer support team.

The following documents with proof of address (dated within the last 3 months) are accepted:

• Change of address receipt from Canada Post
• Utility bill from an energy, telephone service or cable provider
• Bank statement
• Record of employment or pay slip

Approval of your registration may take within 24 hours. If no confirmation has been received after 3 days, open the Smiles app and check whether or not you received a notice regarding any possible errors in your details.

If you have not received any notice, please contact our customer support team.

• Provincial ID
• Driver’s license
• Permanent Resident ID (with a document that shows proof of your address, your name and address clearly written for verification purposes)

Please contact our 24/7 customer support staff if you are unsure of which ID to upload.

You can still register even without submitting the “My Number”.

The following IDs are accepted:

• For foreigners: valid residence card
• For Canadian nationals: valid Canadian driver’s license, valid passport or valid MyNumber Card
• For Diplomats and Officials with diplomatic passport: valid passport
• For Non-Canadian with no Residence Card: valid passport including visa page

To register with Smiles, you will need a valid email address and a valid Japanese ID such as residence card (if you are non-Japanese) or valid Japanese driver’s license (if you are Canadian).