1. Tap “Load”
![](https://www.smileswallet.com/canada/wp-content/uploads/sites/5/2023/07/Step-1-4-243x528.png)
2. Input loading amount and tap “Next”
![](https://www.smileswallet.com/canada/wp-content/uploads/sites/5/2023/11/step2-243x528.png)
3. Tap “OK” to move to BlocPay Blocpay is our payment provider
![](https://www.smileswallet.com/canada/wp-content/uploads/sites/5/2023/11/step3-243x528.png)
4. Enter the “2FA security code” that you received via SMS and tap “CONTINUE CHECKOUT”
![](https://www.smileswallet.com/canada/wp-content/uploads/sites/5/2023/10/newLoad-step5-243x528.png)
5. Select “INTERACT E-TRANSFER”
![](https://www.smileswallet.com/canada/wp-content/uploads/sites/5/2023/11/step4-1-243x528.png)
6. Choose your financial institution
![](https://www.smileswallet.com/canada/wp-content/uploads/sites/5/2023/11/step6-2-243x528.png)
7. Login to your online banking, set the sending account, and tap “Continue” *Please note that the screen may be different depending on your bank
![](https://www.smileswallet.com/canada/wp-content/uploads/sites/5/2023/11/step7-243x528.png)
8. Confirm the sending details, then tap “Send Now”. When you successfully made a payment, tap “Home” to go back to Smiles app
![](https://www.smileswallet.com/canada/wp-content/uploads/sites/5/2023/11/step8-a-243x528.png)
![](https://www.smileswallet.com/canada/wp-content/uploads/sites/5/2023/11/step8-b-243x528.png)
9. Refresh your screen by closing the Smiles app and opening it again to see your updated balance. It may take 3 to 5 minutes to see the loaded amount in your balance.
![](https://www.smileswallet.com/canada/wp-content/uploads/sites/5/2023/07/Step-11-243x528.png)