How-to Guidelines How to Load

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How to Load

1. Tap “Load”​
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2. Input 2FA security code that was automatically sent to you via text message
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3. Tap “OK” to move to *BlocPay website to continue loading ​process​ *BlocPay is our ​payment provider​
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4. “2FA Security Code” is automatically sent to you via SMS​
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5. Tap “INTERACT ​E-TRANSFER”​
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6. Choose your financial institution
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7. Log into your online bank account and select sending account *Screen may be different depending​ on your bank​ ​
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8. Tap “Continue”
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9. Confirm sending detail and then tap “Send Now”
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10. Once you’ve been notified that your payment was made successfully, tap “Home” to go back to the Smiles app
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11. Refresh your screen by closing the app and opening it again to see your updated* balance *It may take 3 to 5 minutes to see the loaded amount in your balance
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FAQs

You can load up to $10,000 on the Smiles app.

No, Smiles does not accept credit card payments. All transactions must be done via bank transfer.

No, you are not allowed to use someone else’s bank account to load to your app’s digital wallet. You can only use either your own assigned Smiles Wallet Card or any of your Canadian bank accounts.

See more FAQs

Other guidelines

Add beneficiary

Select me if you need help with adding a beneficiary on the Smiles app.

Register

Select me if you're not sure how to register on the Smiles app.

Points

Select me if want to know how to earn or use Smiles Points.
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