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Help Center > How-to Guidelines > How to Register

How to Register

Steps to register

Step 1
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Create an account

See how to
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Step 2

Verify personal information

See how to


Step 1
How to create an account

1. Select the country you currently reside in and language
1. Select your region (region is the country where you use Smiles)
2. Swipe left to see the app’s features or tap “Skip” to move forward
3. Tap “OK” to receive notifications from the app
4. Tap “Create account” and “First time”
5. Choose your nationality
6. Input your email address and create a password. Tap on box to check off that you agree and proceed by tapping “Register”
7. Tap the blue triangle and input secret code sent to your email
8. You now have a Smiles account! You can optionally set up a passcode for added security.
9. Check the “I agree to the Terms and Conditions” box and tap “Next”
10. Input your personal details and tap “Submit to complete”
How to Register a Smiles account
11. Your application has been received! Please wait for approval (no need to register again)​ ​*Verification may​ take 12 – 72 hours ​to approve​


Step 2
Verify personal information

1. Check the “I agree to the Terms and Conditions” box and tap “Next”
2. Input your details for “ID Info”, “Profile” and “Contact”. Select one of the PEP declaration answers and tap “Submit to complete”
3. You verified your account! If you would like to increase your remittance limit and become a Premium Member, tap on “Increase limit”
I couldn’t complete my registration

If one of these screens appear, please contact our customer service

+1-647-812-6455

(9:00 a.m. – 7:00 p.m. Mon-Sun)

Recover your Smiles password

1. On your Smiles app, tap “Forgot password?”
2. Enter your email address and tap “Send Code”
3. Check your email inbox, input the verification code, and tap “Next” to proceed
4. Enter your new password and tap ”OK”
5. Your new password has been successfully set! Tap “Login” to access your Smiles account with your updated login information
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Smiles Tips!

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Become a premium member at any time through the banner on the homepage!

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How to become a Premium Member

FAQs

No need for approval, after registering Smiles Basic account, you can load and transfer money right away.

*In case you register for a Smiles Basic account but it is not automatically approved, please close Smiles app, then reopen it.

"Cannot change password" means that you have originally registered for Smiles using your Facebook account. In order to reset your password, your account must be registered under an email address instead.

No, you are not allowed to have multiple Smiles accounts. One account per customer is only permitted.

To change your password, please follow the instructions below:

  1. Tap "Menu"
  2. Tap "Edit" next to your profile icon on the top
  3. Scroll down to "Login account" section
  4. Tap "Reset password" button
  5. A confirmation code will be sent to your registered email. Enter the code in the field provided.
  6. Tap on "Next" and you are done!

To delete your Smiles account, kindly follow the instructions below:

  1. Go to "Menu"
  2. Tap on "Settings"
  3. Select "Delete Account"

Please note that you will permanently lose your remaining Smiles Wallet balance and points.

See more FAQs

Other guidelines

Remit

Select me if you’re not sure how to send money with the Smiles app.

Points

Select me if want to know how to earn or use Smiles Points.

Add beneficiary

Select me if you need help with adding a beneficiary on the Smiles app.
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