Steps to register
Step 1
How to create an account
1. Select the country you currently reside in and language
![1. Select your region (region is the country where you use Smiles)](https://www.smileswallet.com/canada/wp-content/uploads/sites/5/2023/07/Step-1-243x528.png)
![](https://www.smileswallet.com/canada/wp-content/uploads/sites/5/2023/09/step1.bregister-243x528-1.png)
2. Swipe left to see the app’s features or tap “Skip” to move forward
![](https://www.smileswallet.com/canada/wp-content/uploads/sites/5/2023/07/Step-2-243x528.png)
3. Tap “OK” to receive notifications from the app
![](https://www.smileswallet.com/canada/wp-content/uploads/sites/5/2024/05/ENG-HowToRegister-CA_Step3-a-243x528.png)
![](https://www.smileswallet.com/canada/wp-content/uploads/sites/5/2024/05/ENG-HowToRegister-CA_Step3-b-243x528.png)
4. Tap “Create account” and “First time”
![](https://www.smileswallet.com/canada/wp-content/uploads/sites/5/2024/05/ENG-HowToRegister-CA_Step4-a-243x528.png)
![](https://www.smileswallet.com/canada/wp-content/uploads/sites/5/2024/05/ENG-HowToRegister-CA_Step4-b-243x528.png)
5. Choose your nationality
![](https://www.smileswallet.com/canada/wp-content/uploads/sites/5/2024/05/ENG-HowToRegister-CA_Step5-243x528.png)
6. Input your email address and create a password. Tap on box to check off that you agree and proceed by tapping “Register”
![](https://www.smileswallet.com/canada/wp-content/uploads/sites/5/2024/05/ENG-HowToRegister-CA_Step6-243x528.png)
7. Tap the blue triangle and input secret code sent to your email
![](https://www.smileswallet.com/canada/wp-content/uploads/sites/5/2024/05/ENG-HowToRegister-CA_Step7-a-243x528.png)
![](https://www.smileswallet.com/canada/wp-content/uploads/sites/5/2024/05/ENG-HowToRegister-CA_Step7-b-243x528.png)
8. You now have a Smiles account! You can optionally set up a passcode for added security.
![](https://www.smileswallet.com/canada/wp-content/uploads/sites/5/2023/07/Step-8-a-243x528.png)
![](https://www.smileswallet.com/canada/wp-content/uploads/sites/5/2023/07/Step-8-b-243x528.png)
9. Check the “I agree to the Terms and Conditions” box and tap “Next”
![](https://www.smileswallet.com/canada/wp-content/uploads/sites/5/2024/05/ENG-HowToRegister-CA_Step9-243x528.png)
10. Input your personal details and tap “Submit to complete”
![](https://www.smileswallet.com/canada/wp-content/uploads/sites/5/2024/05/ENG-HowToRegister-CA_Step10-243x528.png)
11. Your application has been received! Please wait for approval (no need to register again) *Verification may take 12 – 72 hours to approve
![](https://www.smileswallet.com/canada/wp-content/uploads/sites/5/2023/07/ca-howtoregister-243x528.png)
![](https://www.smileswallet.com/canada/wp-content/uploads/sites/5/2023/07/step-10-PM-243x528.png)
Step 2
Verify personal information
1. Check the “I agree to the Terms and Conditions” box and tap “Next”
![](https://www.smileswallet.com/canada/wp-content/uploads/sites/5/2023/09/Step2-register-1-243x528-1.png)
2. Input your details for “ID Info”, “Profile” and “Contact”. Select one of the PEP declaration answers and tap “Submit to complete”
![](https://www.smileswallet.com/canada/wp-content/uploads/sites/5/2023/07/Step-5-a-243x528.png)
![](https://www.smileswallet.com/canada/wp-content/uploads/sites/5/2023/07/Step-5-b-243x528.png)
![](https://www.smileswallet.com/canada/wp-content/uploads/sites/5/2023/07/Step-5-c-243x528.png)
3. You verified your account! If you would like to increase your remittance limit and become a Premium Member, tap on “Increase limit”
![](https://www.smileswallet.com/canada/wp-content/uploads/sites/5/2023/07/step-7-howToregisterCA-243x528.png)
Recover your Smiles password
1. On your Smiles app, tap “Forgot password?”
![](https://www.smileswallet.com/canada/wp-content/uploads/sites/5/2024/03/ENG-HowToRecover-CA_Step1-243x528.png)
2. Enter your email address and tap “Send Code”
![](https://www.smileswallet.com/canada/wp-content/uploads/sites/5/2024/03/ENG-HowToRecover-CA_Step2-243x528.png)
3. Check your email inbox, input the verification code, and tap “Next” to proceed
![](https://www.smileswallet.com/canada/wp-content/uploads/sites/5/2024/03/ENG-HowToRecover-CA_Step3-1-243x528.png)
4. Enter your new password and tap ”OK”
![](https://www.smileswallet.com/canada/wp-content/uploads/sites/5/2024/03/ENG-HowToRecover-CA_Step4-243x528.png)
5. Your new password has been successfully set! Tap “Login” to access your Smiles account with your updated login information
![](https://www.smileswallet.com/canada/wp-content/uploads/sites/5/2024/03/ENG-HowToRecover-CA_Step5-1-243x528.png)
I couldn’t complete my registration
![](https://www.smileswallet.com/canada/wp-content/uploads/sites/5/2023/07/CA-Eng-1-243x528.png)
![](https://www.smileswallet.com/canada/wp-content/uploads/sites/5/2023/07/CA-ENG-2-243x528.png)
If one of these screens appear, please contact our customer service
+1-647-812-6455
(9:00 a.m. – 7:00 p.m. Mon-Sun)
![tori-reading](https://www.smileswallet.com/canada/wp-content/themes/smilesremit/src/images/blocks/tori-reading.png)
Smiles Tips!
Become a premium member at any time through the banner on the homepage!