How-to Guidelines How to Load

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How to Load

1. Tap “Load”​
2. Input loading amount and tap “Next”
3. Tap “OK” to move to BlocPay Blocpay is our payment provider
4. Enter the “2FA security code” that you received via SMS and tap “CONTINUE CHECKOUT”
5. Select “INTERACT ​E-TRANSFER”​
6. Choose your financial institution
7. Login to your online banking, set the sending account, and tap “Continue” *Please note that the screen may be different depending on your bank
8. Confirm the sending details, then tap “Send Now”. When you successfully made a payment, tap “Home” to go back to Smiles app
9. Refresh your screen by closing the Smiles app and opening it again to see your updated balance. It may take 3 to 5 minutes to see the loaded amount in your balance.

FAQs

You can load up to $10,000 on the Smiles app.

No, Smiles does not accept credit card payments. All transactions must be done via bank transfer.

No, you are not allowed to use someone else’s bank account to load to your app’s digital wallet. You can only use either your own assigned Smiles Wallet Card or any of your Canadian bank accounts.

See more FAQs

Other guidelines

Receive money

Select me if you want to know how your beneficiary receives the money you sent.

Register

Select me if you're not sure how to register on the Smiles app.

Remit

Select me if you’re not sure how to send money with the Smiles app.
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