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FAQs: Remit

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For cash pickup outlets in the Philippines, the limit per transaction is up to 250,000 PHP for MLhuillier and other outlets (LBC, Palawan Express and Bayad Center) while Cebuana Lhuillier outlets can only accommodate up to 50,000 PHP.

Important Note: Due to the pandemic, the limit may change according to each independent pickup outlet. If you are planning to remit a large amount, it is better to confirm first with the outlet. Otherwise, you will have to request for amendment if the amount cannot be claimed.

To refer a remittance fee, please see the link below: See remittance fee

You can lower/zero out your remittance fees using Smiles points. Smiles offers a loyalty points program that allows you to earn and win points and use them to cover a portion of all of your fees.

To check the chosen outlet of your remittance, please follow the instructions below:

  1. Open the Smiles app
  2. Tap on “History”
  3. Select your transaction
  4. You can find the specific cash pickup outlet under “Ready for cash pick up”

Please note that 100 points are equivalent to 1 CAD. You may only use your points as payment for the remittance fee. Subtract the amount you want to use from the total remittance fee amount to be paid. Enter it in the ‘Pay fees by point’ field (second box).


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