Smiles offers a loyalty points program that allows you to earn and win points and use them to cover a portion of all of your fees.
To refer a remittance fee, please see the link below: See remittance fee
For cash pickup outlets in the Philippines, the limit per transaction is up to 250,000 PHP for MLhuillier and other outlets (LBC, Palawan Express and Bayad Center) while Cebuana Lhuillier outlets can only accommodate up to 50,000 PHP.
For credit-to-bank-account transactions, the daily limit per transaction is the amount equivalent of 1,000,000 JPY in local currency.
Important Note: Due to the pandemic, the limit may change according to each independent pickup outlet. If you are planning to remit a large amount, it is better to confirm first with the outlet. Otherwise, you will have to request for amendment if the amount cannot be claimed.
To check the chosen outlet of your remittance, please follow the instructions below:
No. Smiles promises to be fully transparent when it comes to fees.
To refer a remittance fee, please see the link below: See remittance fee
For Smiles Remit, the exchange rate applied is the prevailing rate at the time the remittance order is executed.
Please note that exchange rates are subject to change without prior notice.
To remit using the Smiles app, please follow the instructions below:
Please note that 100 points are equivalent to 1 CAD. You may only use your points as payment for the remittance fee. Subtract the amount you want to use from the total remittance fee amount to be paid. Enter it in the ‘Pay fees by point’ field (second box).
To check the chosen outlet of your remittance, please follow the instructions below:
For cash pickup outlets in the Philippines, the limit per transaction is up to 250,000 PHP for MLhuillier and other outlets (LBC, Palawan Express and Bayad Center) while Cebuana Lhuillier outlets can only accommodate up to 50,000 PHP.
For credit-to-bank-account transactions, the daily limit per transaction is the amount equivalent of 1,000,000 JPY in local currency.
Important Note: Due to the pandemic, the limit may change according to each independent pickup outlet. If you are planning to remit a large amount, it is better to confirm first with the outlet. Otherwise, you will have to request for amendment if the amount cannot be claimed.
For cash pickup transactions, it will take around 15-20 minutes for the official receipt to be received via email. However, if you have not received it after 20 minutes, please contact our Customer Support Team or check other inbox folders (e.g., spam) of your email. There might be a problem with your account that you need to settle first before we can approve your pending remittance.
To check your transaction details, please follow the instructions below:
Smiles offers a loyalty points program that allows you to earn and win points and use them to cover a portion of all of your fees.
No. Smiles promises to be fully transparent when it comes to fees.
