How To Order Card

You can order Smiles Cards via Smiles Application from Menu >> Smiles Wallet Card (or) Smiles Link Card

Smiles Card can only be used through Yucho Bank (Japan Post Bank) ATM machine or AEON Bank ATM. You can save time by skipping the entering of payee bank account number and your PIN. There is also no need to report your deposit to Smiles Application. It’s automated transaction!

There are typically 3 reasons which avoid updating account balance:

1. Limit of the card is 10 Man. The over 10 Man transaction is not allow to top-up.
2. Follow the correct ATM guideline.
3. Check the card to make sure there is no adhesive tape or material issues

Please note that the progressing of deposit without using Smiles Card may take longer. You can check the transaction status by checking SMILES apps Remit/Pay >> Deposit

No, please don’t ever send us cash or cheques, we can’t accept or process them. We also can’t take payments over the phone or over the counter.

No, you are not allowed to use someone else’s bank account to deposit to your app wallet. You can only use either your own assigned SMILES Wallet card or any of your own Japan bank accounts.

No, you are not allowed to use a company or organization’s bank acount to deposit to your app wallet.