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How to Register

Item to prepare for registration

Non-Japanese citizens

  • Residence Card (Zairyu Card)

Japanese citizens only

  • Driver’s License
  • My Number Card

Steps to register

Step 1

Create account

See how to
Step 2

eKYC (verify account)

See how to

Step 1

How to create an account

1. Select the country you currently reside in and language
2. Swipe left to see the app’s features or tap “Skip” to move forward
3. Tap “OK” to receive notifications from the app
4. Tap “Create account” and “First time”
register-5 register-6
5. Answer whether you’re a Japanese citizen or not and choose your nationality if you selected “No”
6. Tap on box to check off that you agree and choose your preferred way to create account
register-7 register-8
7. Tap the blue triangle and input secret code sent to your email
8. You now have a Smiles account! You can optionally set up a passcode for added security.
you now have a smiles account

Step 2

How to verify account

1. Tap “OK”
2. Check the “I agree to the Terms and Conditions” box and tap “Next”
3. Check the “I understand the statements above” box and tap “Let’s start!”
4. Review the necessary documents and move forward by tapping on the highlighted buttons
5. See how to take ID photo, tap “OK” and take photo
createaccount-7 createaccount-8
6. If your photo is clear and legible, tap “Take backside of card”
7. Tap “OK” and take photo of card’s backside
8. If your photo is clear and legible, tap “Take selfie”
9. See how to take selfie photo, tap “OK”, take selfie photo and if you’re photo is clear enough, tap “Submit to proceed”.
createaccount-10 createaccount-11
10. Input your details for “ID Info”, “Profile” and “Contact”. Select one of the PEP declaration answers and tap “Submit to complete”
11. Your application has been received! Please wait for approval (no need to register again). *Verification may​ take 2-3 business days ​to approve​
I couldn’t complete my registration
PEP-contact ekyc-failed

If one of these screens appear, please contact our customer service


(9:00 a.m. – 7:00 p.m. Mon-Sun)


Yes, you may register even without a Japanese phone number. If you do not have one, you may input a zero (0).

It may take up to one week to verify your account. Processing time may vary based on the volume of applications and details.

While waiting for approval, please do not create an account again.

In the Smiles app,

  1. Tap on the notification bell located on the right top
  2. Tap on "Notifications" to view the status of your registration.
  3. If there is no problem with your registration, you will receive a welcome message confirming its approval. Otherwise, you will receive a notice containing the instructions on how to correct your submitted details.


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