Identity document
Prepare any one of the ID’s listed below:
- NRIC
- Work Pass
- Work Permit
Proof of Address
Prepare any one of the documents listed below:
- Local Utility Bill
- Bank Statement
- Tenancy Agreement
Steps to register
Step 1
How to Create an account
1. Select your region (region is the country where you use Smiles)
2. Tap “Create account” to create a Smiles account
3. Check the box, input your email address, set a password and tap “Sign Up”
4. Input 6-digit code you will receive through your registered email address and tap “Next”
5. Input an invitation code if you have one. You can set a passcode (optional).
6. Your Smiles account is set up! Move forward to verify it.
Step 2
How to verify account
with 
1. Tap “Register” to start verifying your account
2. Check the box to agree and tap “Apply for membership” and choose “Singpass”
3. Tap the QR code to log in to Singpass and tap “I Agree” to authorize Singpass to retrieve your info. Then, go back to the Smiles app.
4. Input / Select all necessary info and tap “Next at bottom of screen
5. Confirm all your info, answer PEP question and tap “Next”
6. Tap “OK” to complete the process. Please wait for approval (no need to register again) *Verification may take 2-3 days to approve
Step 2
How to verify account through “Manual Registration”
1. Tap “Register” to start verifying your account
2. Check the box to agree and tap “Apply for membership” and choose “Manual Registration”
3. Choose nationality and one Singaporean government-issued ID you hold by tapping on “Select”
4. Tap the first one to start taking frontside of ID, check if your photo is clear and tap ”Next”
5. Tap the second one and “Take a backside photo” to start taking backside of ID
6. Take backside photo of your ID, check if your photo is clear and tap “Next“
7. Tap the last one and then tap “Take a selfie” to take a photo of yourself
8. Take a selfie, check if your photo is clear and tap “Next“
9. Input all your info and tap “Next”
10. Confirm all your info, answer PEP question and tap “Next”
11. Tap “OK” to complete the process. Please wait for approval (no need to register again) *Verification may take 2-3 days to approve
