Items to prepare for registration
![register](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/04/register-1-78x55.png)
Identity document
Prepare any one of the ID’s listed below:
- NRIC
- Work Pass
- Work Permit
![documents@2x](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/04/documents@2x-55x55.png)
Proof of Address
Prepare any one of the documents listed below:
- Local Utility Bill
- Bank Statement
- Tenancy Agreement
- etc
Steps to register
Step 1
How to create an account
1. Select the country you currently reside in and language
![](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/07/Step-1-1-243x528.png)
![](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/09/step1b-registerSG-243x528.png)
2. Swipe left to see the app’s features or tap “Skip” to move forward
![](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/07/Step-2-243x528.png)
3. Tap “OK” to receive notifications from the app
![](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/07/Step-3-a-243x528.png)
![](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/07/step-3-b-1-243x528.png)
4. Tap “Create account” and “First time”
![](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/07/Step-4-a-243x528.png)
![](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/07/Step-4-b-243x528.png)
5. Choose your nationality
![](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/07/Step-5-243x528.png)
6. Tap on box to check off that you agree and choose your preferred way to create account
![](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/07/Step-6-a-243x528.png)
![](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/07/Step-6-b-243x528.png)
7. Tap the blue triangle and input secret code sent to your email
![](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/08/Step-07-a-How-to-Register-243x528.png)
![](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/07/Step-7-b-243x528.png)
8. You now have a Smiles account! You can optionally set up a passcode for added security.
![](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/07/Step-8-a-243x528.png)
![](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/07/Step-8-b-243x528.png)
Step 2
How to verify account
with ![singpass logo](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/04/singpass-logo@2x.png)
1. Select “Singpass”
![](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/07/Step-3-243x528.png)
2. Move forward by tapping on the highlighted buttons
![](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/09/step2c-verifySG-243x528.png)
3. Tap the QR code to log in to Singpass and tap “I Agree” to authorize Singpass to retrieve your info. Then, go back to the Smiles app.
![](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/04/verify-sg-3-1-243x528.png)
![](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/04/verify-sg-3-2-243x528.png)
![](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/07/Step-5-c-243x528.png)
4. Verify your information imported from Singpass and input or select all necessary info
![](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/07/Step-6-a-1-243x528.png)
![Step 6 - b](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/10/Step-6-b-243x528.png)
![Step 6 - c](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/10/Step-6-c-243x528.png)
5. Select one of the PEP declaration answers and tap “Submit to complete”
![Step 7](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/10/Step-7-243x528.png)
6. Your application is submitted! Please wait for approval (no need to register again). *Verification may take a few minutes to approve
![](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/09/step11-verifySG-243x528.png)
![](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/09/step11b-verifySG-243x528.png)
Step 2
How to verify account through “Manual Registration”
1. Choose “Manual Registration”
![](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/07/manual-243x528.png)
2. Review the following steps and necessary documents and move forward by tapping on the highlighted buttons
![](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/09/step2a-verifySG-243x528.png)
![](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/09/step2b-verifySG-243x528.png)
![](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/09/step2c-verifySG-243x528.png)
3. Select your ID type
![](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/09/step3-verifySG-243x528.png)
4. See how to take ID photo, tap “OK” and take photo
![](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/09/step4a-verifySG-243x528.png)
![](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/07/createaccount-8-1-243x528-2.png)
5. If your photo is clear and legible, tap “Take backside of card”
![](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/07/step-6-1-243x528.png)
6. Tap “OK” and take photo of card’s backside
![](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/07/Step-7-register-243x528.png)
7. If your photo is clear and legible, tap “Take selfie”
![](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/07/step-8-1-243x528.png)
8. See how to take selfie photo, tap “OK”, take selfie photo and if you’re photo is clear enough, tap “Submit to proceed”.
![selfie](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/07/selfie-243x528.png)
![](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/07/Step-9-b-243x528.png)
![](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/07/Step-9-c-243x528.png)
9. Input your details for “ID Info,” “Profile” and “Contact”
![Step 10 - a](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/10/Step-10-a-243x528.png)
![](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/07/Step-10-b-243x528.png)
![Step 10 - c](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/10/Step-10-c-1-243x528.png)
10. Select one of the PEP declaration answers and tap “Submit to complete”
![](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/07/Step-11-243x528.png)
11. Your application is submitted! Please wait for approval (no need to register again). *Verification may take a few minutes to approve
![](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/09/step11-verifySG-243x528.png)
![](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/09/step11b-verifySG-243x528.png)
![](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/07/SG-error-1-243x528.png)
![](https://www.smileswallet.com/singapore/wp-content/uploads/sites/6/2023/07/SG-error-2-243x528.png)
If one of these screens appear, please contact our customer service
+65 6429 1063
(9:00 a.m. – 7:00 p.m. Mon-Sun)