How-to Guidelines How to Register

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How to Register

register

Identity document

Prepare any one of the ID’s listed below:

  • NRIC
  • Work Pass
  • Work Permit
documents@2x

Proof of Address

Prepare any one of the documents listed below:

  • Local Utility Bill
  • Bank Statement
  • Tenancy Agreement



Steps to register

Step 1

Create an Account

See how to
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Step 2

Verify account (eKYC)



Step 1
How to Create an account

1. Select your region (region is the country where you use Smiles)
2. Tap “Create account” to create a Smiles account
3. Check the box, input your email address, set a password and tap “Sign Up”
4. Input 6-digit code you will receive through your registered email address and tap “Next”​
5. Input an invitation code if you have one. You can set a passcode (optional).
6. Your Smiles account is set up! Move forward to verify it.




Step 2
How to verify account
with singpass logo

1. Tap “Register” to start verifying your account​ ​
2. Check the box to agree and tap “Apply for membership”​ and choose “Singpass”
3. Tap the QR code to log in to Singpass and tap “I Agree” to authorize Singpass to retrieve your info. Then, go back to the Smiles app.
4. Input / Select all necessary info and tap “Next at bottom of screen
5. Confirm all your info​, answer PEP question and tap “Next”​
6. Tap “OK” to complete​ the process​. Please wait for approval (no need to register again)​ ​*Verification may​ take 2-3 days ​ to approve​



Step 2
How to verify account through “Manual Registration”

1. Tap “Register” to start verifying your account​ ​
2. Check the box to agree and tap “Apply for membership”​ and choose “Manual Registration”
3. Choose nationality and one Singaporean government-issued ID you hold by tapping on “Select”​
4. Tap the first one to start taking ​frontside of ID​, check if your photo​ is clear and tap ​”Next”​
5. Tap the second one and “Take a backside photo” to start taking backside of ID
6. Take backside photo of your ID, check if your photo is clear and tap​ “Next“​
7. Tap the last one and then tap “Take a selfie” to take a photo of yourself
8. Take a selfie, check if your photo is clear and tap​ “Next“​
9. Input all your info and tap “Next”
10. Confirm all your info​, answer PEP question and tap “Next”​
11. Tap “OK” to complete​ the process​. Please wait for approval (no need to register again)​ ​*Verification may​ take 2-3 days​ to approve​

FAQs

To register with Smiles, you will need a valid email address and a valid Japanese ID such as residence card (if you are non-Japanese) or valid Japanese driver’s license (if you are Singaporean).

No, you need to submit a Proof of Address that is dated within 3 months prior to the registration.

Yes, you may register even without a Singapore phone number. If you do not have one, you may input a zero (0).

Other guidelines

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