How-to Guidelines How to become a Premium Member

Help Center

How-to Guidelines FAQs Contact Us
Help Center > How-to Guidelines > How to become a Premium Member

How to become a Premium Member

Item to prepare for registration

Identity Document

Identity Document

Prepare any one of the ID’s listed below:

  • Canadian Provincial ID
  • Canadian Drivers License
  • Canadian Residence Card
  • Passport

Steps to be a Premium Member

1. Tap “Upgrade to Premium” to start ​
2. Choose one government-issued ID you hold
3. See how to take ID photo, tap “OK” and take photo
4. If your photo is clear and legible, tap “Take backside of card”
5. Tap “OK” and take photo of card’s backside
6. If your photo is clear and legible, tap “Take selfie”
7. See how to take selfie photo, tap “OK”, take selfie photo and if you’re photo is clear enough, tap “Input ID info”.
8. Input your details for “ID Info” and tap “Submit to complete”
9. Your application has been received! Please wait for approval (no need to register again)​ ​*Verification may​ take 12 – 72 hours ​to approve​
I couldn’t complete my registration

If one of these screens appear, please contact our customer service


(9:00 a.m. – 7:00 p.m. Mon-Sun)


  • Provincial ID
  • Driver’s license
  • Permanent Resident ID (with a document that shows proof of your address, your name and address clearly written for verification purposes)

Please contact our 24/7 customer support staff if you are unsure of which ID to upload.

Approval of your registration may take within 24 hours. If no confirmation has been received after 3 days, open the Smiles app and check whether or not you received a notice regarding any possible errors in your details.

If you have not received any notice, please contact our customer support team.

To register as a Basic Member with Smiles, you will need:

  • A valid email
  • A valid phone number
  • Name, Birthday and Address

Other guidelines