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How to Register

Steps to register

Step 1
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Create an account

See how to
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Step 2

eKYC (verify account)

See how to




Steps to create an account

1. Select the country you currently reside in and language
1. Select your region (region is the country where you use Smiles)
2. Swipe left to see the app’s features or tap “Skip” to move forward
3. Tap “OK” to receive notifications from the app
4. Tap “Create account” and “First time”
5. Choose your nationality
6. Input your email address and create a password. Tap on box to check off that you agree and proceed by tapping “Register”
7. Tap “Next” and input secret code sent to your email
How to Register - Tap
8. You now have a Smiles account! You can optionally set up a passcode for added security.

I couldn’t complete my registration

If one of these screens appear, please contact our customer service

+1-647-812-6455

(9:00 a.m. – 7:00 p.m. Mon-Sun)

Recover your Smiles password

1. On your Smiles app, tap “Forgot password?”
2. Enter your email address and tap “Send Code”
3. Check your email inbox, input the verification code, and tap “Next” to proceed
4. Enter your new password and tap “OK”
5. Your new password has been successfully set! Tap “Login” to access your Smiles account with your updated login information

FAQs

To send money, submit one valid photo ID:

  • Canadian Driver’s License or Provincial ID
  • Canadian PR Card or Passport

If your ID doesn't show your address, submit Proof of Address (e.g., utility bill, bank statement, pay slip).

Approval Time:
✅ 2–5 minutes if documents match
⏳ May take longer if more checks are needed

It's quick and easy! Need help? Contact our Support Team.

"Cannot change password" means that you have originally registered for Smiles using your Facebook account. In order to reset your password, your account must be registered under an email address instead.

No, you are not allowed to have multiple Smiles accounts. One account per customer is only permitted.

To change your password, please follow the instructions below:

  1. Tap "Menu"
  2. Tap "Edit" next to your profile icon on the top
  3. Scroll down to "Login account" section
  4. Tap "Reset password" button
  5. A confirmation code will be sent to your registered email. Enter the code in the field provided.
  6. Tap on "Next" and you are done!

To delete your Smiles account, kindly follow the instructions below:

  1. Go to "Menu"
  2. Tap on "Settings"
  3. Select "Delete Account"

Please note that you will permanently lose your remaining Smiles Wallet balance and points.

See more FAQs

Other guidelines

Remit

Select me if you’re not sure how to send money with the Smiles app.

Points

Select me if want to know how to earn or use Smiles Points.

Add beneficiary

Select me if you need help with adding a beneficiary on the Smiles app.
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tori's flight path tori flying over with a money bag
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