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FAQs: Receive

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It will take around 15-20 minutes for the official receipt to be received via email.

However, if you have not received it after 20 minutes, please contact our Customer Support Team or check other inbox folders (e.g., spam) of your email. There might be a problem with your account that you need to settle first before we can approve your pending remittance.

For cash pickup outlets in the Philippines, the limit per transaction is up to 250,000 PHP for MLhuillier and other outlets (LBC, Palawan Express and Bayad Center) while Cebuana Lhuillier outlets can only accommodate up to 50,000 PHP.

For credit-to-bank-account transactions, the daily limit per transaction is the amount equivalent of 1,000,000 JPY in local currency.

Important Note: Due to the pandemic, the limit may change according to each independent pickup outlet. If you are planning to remit a large amount, it is better to confirm first with the outlet. Otherwise, you will have to request for amendment if the amount cannot be claimed.

To check the chosen cash pickup location (outlet) of your remittance, please follow the instructions below:

  1. Open the Smiles app
  2. Tap on "History"
  3. Select your transaction
  4. You can find the specific cash pickup location under "Ready for cash pick up"

To find the reference number, please follow the instructions below:

  1. Open the Smiles app
  2. Select “History”
  3. Select the transaction you want to view and the number should be displayed

    You can also check your registered email for the official transaction receipt that has been sent to you.


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