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For security purposes, the Smiles app only allows one login account per mobile device. In other words, one cannot log in to his/her Smiles account in different devices at the same time.

You can, however, switch to a device by following the steps below:

  1. Install Smiles App to your new mobile device.
  2. Select the Region & Language you prefer.
  3. Tap "Login" and log in with your registered login account.
  4. Check the confirmation code sent to your registered email address. Enter the 6-digit code in the provided field in the Smiles app.

For security purposes, the Smiles app only allows one login account per mobile device. In other words, users cannot log in to their Smiles account in different devices at the same time.

No. Smiles is committed to full fee transparency. The total cost, including the exchange rate and the transaction fee, will always be clearly displayed before you confirm your remittance. You will never encounter unexpected or surprise fees.

The exchange rate is the live market rate that is active at the time you confirm your remittance order. The rate you see at the final step of the transaction is the one that will be applied.

You can easily lower or zero out your remittance fees by applying your accumulated Smiles Points.
Smiles offers a loyalty program where you earn points for using the service, and these points can be directly used to deduct the cost of your fees.

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