Important Update: Loading Fee Adjustment in Canada Starting September 10, 2024

Beginning September 10, 2024, our payment gateway provider in Canada will introduce a loading fee adjustment. As part of our ongoing commitment to transparency, we’re sharing the details of the new loading fee structure to help you plan your transactions more efficiently.

Updated Loading Fee Structure

You can easily check the exact loading fee for your transactions using our fee simulator or directly through the Smiles Mobile Remittance Canada app.

Old and New Loading Fee Structure

Smart Tips to Save on Fees

Here are a few ways to reduce your expenses amid the loading fee adjustment in Canada:

1. Load Once, Remit Multiple Times – Add funds in one go to cover several remittance transactions instead of loading smaller amounts multiple times.
2. Use Your Loyalty Points – Redeem your Smiles Loyalty Points to lower or even eliminate your loading fees.
   100 Points = 1 CAD

Need Help?

Our Smiles Customer Support Team is ready to assist you through these channels:

• Smiles Customer Support App
• Facebook Page: Smiles Mobile Remittance Canada – Philippines
• Hotline: +1 647-812-6455

At Smiles Mobile Remittance Canada, we remain dedicated to providing a smooth, secure, and affordable remittance experience. We appreciate your trust and continued support as we make these adjustments to serve you better.