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FAQs: Register

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Approval of registrations usually takes 1 to 3 working days depending on the volume of new registrations. If no confirmation has been received after 3 days, go to "Customer Support" and check whether or not you received a notice regarding the need to redo the registration process.

While waiting for approval, please do not create an account again.

In the Smiles app,

  1. Tap on the notification bell located on the right top
  2. Tap on "Notifications" to view the status of your registration.
  3. If there is no problem with your registration, you will receive a welcome message confirming its approval. Otherwise, you will receive a notice containing the instructions on how to correct your submitted details.

To register with Smiles, you will need:

  • A valid email
  • Valid Japan ID document such as residence card (if you are non-Japanese) or valid Japanese driver's license (if you are Japanese).

Yes, you may register even without a Japanese phone number. If you do not have one, you may input a zero (0).