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Frequently
Asked Questions

Any curiosities come to mind when it comes to Smiles? Find our FAQs below!

Frequently
Asked Questions

Any curiosities come to mind when it comes to Smiles? Find our FAQs below!

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Frequently Asked Questions

Take a look at the FAQ categories to find the answer to your question.

Login
Register
Add Beneficiary
Deposit
Receive Money
Cards
Service Fees
Points
Remit
Certification
Refer a Friend

Login

For security purposes, the Smiles app only allows one login account per mobile device. In other words, one cannot log in to his/her Smiles account in different devices at the same time.
You can, however, switch to a device by following the steps below:
1) Install Smiles App to your new mobile device.
2) Select the Language you prefer.
3) Tap [ Login ] under ‘Already have a Smiles account?’ and log in with your registered login account.
4) Check the confirmation code which begins with ‘C-‘ sent to your registered email address. Enter the 6-digit code in the provided field in the Smiles app.
For security purposes, the Smiles App only allows one log-in account per mobile device. In other words, one cannot log in to his/her SMILES account on different devices at the same time.
FAQs on Smiles Website FAQs on Smiles Website 100% C15 An invitation code is a special unique set of numbers and letters automatically given to each Smiles member. A remitter can use this code to invite colleagues, family members, friends or acquaintances to register with Smiles in order to earn 500 Shokai points. The points will be added automatically in Smiles Wallet after the first remittance by the person who received your code has been made. Screen reader support enabled. An invitation code is a special unique set of numbers and letters automatically given to each Smiles member. A remitter can use this code to invite colleagues, family members, friends or acquaintances to register with Smiles in order to earn 500 Shokai points. The points will be added automatically in Smiles Wallet after the first remittance by the person who received your code has been made.
It is not advised to change your name directly via the Smiles app. Your registration will be subject for review if you re-submit the same ID. In order for us to make the changes, you will need to provide an updated ID reflecting your correct and/or updated name.
If you need to request any corrections, please contact our customer service at 050-5305-6669 or via LINE/Viber at 070-2628-8726.

You cannot edit your birthdate via the SMILES App. If you have corrections, please contact our customer service thru 050-5305-6669 or via LINE/Viber 070-2628-8726.

You only change your address if you have recently moved and have updated your residence card in the city hall. To update your address, you must submit your updated ID by following the instructions below:
Click MENU > Go to ACCOUNT MANAGER > Scroll down to ADDRESS > Press EDIT > Choose MOVE > Submit your updated ID
If you have any inquiries, please contact our customer service at 050-5305-6669 or via LINE/Viber at 070-2628-8726.
To change your email address and contact number, please follow the instructions below: 1) Click MENU 2) Go to ACCOUNT MANAGER 3) Scroll down to CONTACT INFO 4) Tap on the arrow located at the right side of EMAIL or PHONE 5) If you are updating your email, a) Choose EMAIL, then a pop-out message will appear. b) Click OK. c) Enter the new e-mail address in the field provided. d) Tap on SEND CODE. The code will be sent to the e-mail address you just entered. Enter the number CODE in the field provided. If you are updating your contact number, a) Choose PHONE b) Enter your new contact number in the field provided. c) Tap on DONE. For inquiries, please contact our customer service at 050-5305-6669 or via LINE/Viber at 070-2628-8726.
To change your password, please follow the instructions below:
1) Go to MENU
2) Click SETTINGS/ OTHERS
3) Press LOGIN ACCOUNT/PASSWORD
4) Go to PASSWORD and click RESET
5) A confirmation code will be sent to your registered email. Enter the number CODE in the field provided.
6) Tap on NEXT
7) Enter your NEW PASSWORD
“Cannot change password” means that you have originally registered with Smiles using your Facebook account. In order to reset your password, your account must be switched to an email instead.
Please feel free to contact our customer service at 050-5305-6669 or via LINE/Viber at 070-2628-8726 regarding this matter.
No, you are not allowed to have multiple Smiles accounts. One account per customer is only permitted.
To delete your Smiles account, kindly follow instructions below:
1) Go to MENU
2) Click SETTINGS/ OTHERS
3) Press DELETE ACCOUNT
For any inquiries, please contact our customer service at 050-5305-6669 or via LINE/Viber at 070-2628-8726.
You are not allowed to delete any of your remittances in your transaction history.

Register

To register with Smiles, you will need a valid email address and a valid Japanese ID such as residence card (if you are non-Japanese) or valid Japanese driver’s license (if you are Japanese).

The following IDs are accepted:

・For foreigners: valid Residence Card

・For Japanese nationals: valid Driving License, valid passport, or valid My number card

・For Diplomats and Officials with a diplomatic passport: valid Passport

・For Non-Japanese with no Residence Card: valid passport including visa page

You can find your ID number towards the top right corner of your residence card. The ID number is comprised of four (4) alphabet letters and an eight (8) digit number.
Example: XX12345678XX
You can still register even without submitting the “My Number”.
Yes, you may register even without a Japanese phone number. If you do not have one, you may input a zero (0).
The confirmation code is sent to your registered email address. If the code does not appear in your inbox in 2-5 minutes, please check your spam and junk folders. If you still haven’t received a code, please try to input another email address (Yahoo or Gmail).
For assistance, please contact our customer service at 050-5305-6669 or via LINE/Viber at 070-2628-8726.
In order to create a valid password, you must come up with an 8-character or more alphanumeric combination without punctuation marks. Do not use easy combinations like your name or birthday.
Example: X123XX46XX
If you cannot remember your postal code, you may try to search your address on Google using the following format: street number, area name, ward/city, prefecture
Example: 1-15-12 Kudankita Chiyoda-ku, Tokyo
In order to take the correct selfie photo, ensure that your whole face is clearly visible in the camera. Then, hold your residence card in an area below your chin for an easy comparison. You may refer to the sample photo in the Smiles app for reference.
Approval of your registration may take around 1-3 business days. If no confirmation has been received after 3 days, go to “Chat” and check whether or not you received a notice regarding the need to re-do the registration process.
If you have not received any notice, please contact our customer service at 050-5305-6669 or via LINE/Viber at 070-2628-8726.
In the Smiles app, tap on the notification bell beside your registered name. Then, tap on “Notifications” to view the status of your registration. If there is no problem with your registration, you will receive a welcome message confirming its approval. Otherwise, you will receive a notice containing the instructions on how to correct your submitted details.
For inquiries, please contact our customer service at 050-5305-6669 or via LINE/Viber at 070-2628-8726.

Add beneficiary

You can add up to 12 beneficiaries. However, you can only add up to 5 friends/relatives as beneficiaries.
Yes, you can add your own foreign bank account as a beneficiary.
1) Go to “Home”
2) Tap on “Remit”, then “Remit” again
3) Press “Add New”
4) Select the country destination
5) Select “Credit to Bank account”
6) Choose your bank and input the necessary bank details of your beneficiary
7) Choose the currency, then tap on “Next”
8) Enter your beneficiary’s details (the beneficiary name must match the account name you provided in the previous screen)
9) Select the relationship you have with the beneficiary
10) Save settings
11) Check the notices for sending money, then tap “Next”
12) Click “Remit
Now” if you are ready to make a remittance. If not, please tap “Remit Later”.
No. You won’t be charged in any way if you add or remove any beneficiaries.
To register a new beneficiary, please follow the instructions below:
1) Go to “Home”
2) Click “Remit”, then “Remit” again
3) Press “Add New”
4) Select the country destination
5) Select type of transaction (“Cash Pickup” or “Credit to Bank account”)
6) If “Cash Pickup”, select the outlet carefully. Your beneficiary can only claim your future remittances from the selected outlet.
If “Credit to Bank account”, select the destination bank and input the necessary bank details of your beneficiary.
7) Choose the currency, then tap on “Next”
8) Enter your beneficiary’s details (For credit-to-bank transactions, the beneficiary name must match the account name you provided in the previous screen)
9) Select the relationship you have with the beneficiary
10) Save settings
11) Check the notices for sending money then tap “Next”
12) Click “Remit Now” if you are ready to make a remittance. If not, please tap “Remit Later”.
To edit an existing beneficiary’s details, please follow the instructions below:
1) Go to “Menu”
2) Tap on “Connections”
3) Select beneficiary you want to edit
4) Press “Edit” which is located on the right side
5) Edit details of the beneficiary
6) Save settings
To remove an existing beneficiary, please follow the instructions below:
1) Go to “Menu”
2) Tap on “Connections”
3) Select beneficiary you want to remove
4) Press “Remove” which is located towards the bottom
5) Click “Remove”
For inquiries, please contact our customer service at 050-5305-6669 or via LINE/Viber at 070-2628-8726.
Add your name affix according to your name order. You may add it either after your Surname or First Name.
To register a joint bank account as new beneficiary, please follow the instructions below:
1) Go to “Home”
2) Click “Remit”, then “Remit” again
3) Press “Add New”
4) Select the country destination
5) Select “Credit to Bank account”
6) Choose your bank and input the necessary bank details of your beneficiary
7) Choose the currency and then tap on “Next”
8) Enter your beneficiary details (the beneficiary name must match the account name you provided in the previous screen)
9) Enter the first account holder name in the “Surname” field with And/Or then the second account holder’s name in the “First Name” field
10) Select the relationship you have with the beneficiary
11) Save settings
12) Check the notices for sending money then tap “Next”
13) Click “Remit Now” if you are ready to make a remittance. If not, please tap “Remit Later”.
To register a corporate account as new beneficiary, please follow the instructions below:
1) Go to “Home”
2) Click “Remit”, then “Remit” again
3) Press “Add New”
4) Select the country destination
5) Select “Credit to Bank account”
6) Choose your bank and input the necessary bank details of your beneficiary
7) Choose the currency and then tap on “Next”
8) Enter your beneficiary’s details (the beneficiary name must match the account name you provided in the previous screen)
9) Enter a period (“.”) in the “First Name” field, then the full corporate account name in the “Surname” field
10) Select the relationship you have with the beneficiary
11) Save settings
12) Check the notices for sending money then tap “Next”
13) Click “Remit Now” if you are ready to make a remittance. If not, please tap “Remit Later”.

Deposit

To deposit using your own Yucho (Japan Post) Bank account, follow the instructions below:
1) Go to your nearest Yucho (Japan Post) Bank branch (post office).
2) At the ATM, choose your preferred language (the English guide can be used)
3) Select “Remittance” or “ご送金” then press “振込-振替”.
4) Follow the instructions on the screen.
5) Transfer the amount to the bank acount below:
Bank Name: Yucho Bank (ゆうちょ銀行)
Code: 10100
Account Number: 51710491
Account Name: カ）デジタルワレット
6) Get the receipt and make sure to report your deposit on the Smiles app.
To deposit using another Japanese bank account, follow the instructions below:
1) Go to your nearest bank branch.
2) Select Furikomi (振込) on the ATM screen.
3) Follow the instructions provided on the screen.
4) Transfer the amount to the bank acount below:
Bank Name: Yucho Bank (ゆうちょ銀行)
Branch name: Oー八 (ゼロイチハチ)
*The branch can be found with its Japanese initial letter (セ)
Account Type: 普通
Number: 5171049
Account Name: カ）デジタルワレット
6) Get the receipt and make sure to report your deposit on the Smiles app.

To deposit with cash via ATM or at the counter, follow the instructions below:
1) Go to your nearest bank branch with ATMs that accept money transfer in cash.
2) If you choose to deposit at the counter, complete the furikomi form and make sure to include the following details below:
-From JP-Yucho Bank:
Bank Name: Yucho Bank (ゆうちょ銀行)
Code: 10100
Account Number: 51710491
Account Name: カ）デジタルワレット
-From other banks:
Bank Name: Yucho Bank (ゆうちょ銀行)
Branch name: Oー八 (ゼロイチハチ)
*The branch can be found with its Japanese initial letter (セ)
Account Type: 普通
Number: 5171049
Account Name: カ）デジタルワレット
6) Get the receipt and make sure to report your deposit on the Smiles app.
To deposit using the Smiles Wallet Card, follow the instructions below:
1) Do not use the English Guide in the ATM.
2) Select “ご送金” (Remittance)
3) Select “払込専用カード” (Card)
4) Insert the card in the ATM
5) Press “確認” (Confirm)
6) “金額の入力” Enter the total amount you want to deposit including the remittance fee.
7) “紙幣をお入れください” Align the paper currency bills for remittance and insert them in the deposit slot.
8) “ただいま計算中です” The ATM is counting the amount inserted.
9) Press “確認” (Confirm)
10) “しばらくお待ちください” Kindly wait for the transaction to be completed
11) Get the receipt and wait for about 5-10 minutes before the amount be funded automatically to your App wallet. You do not have to report the deposit in the Smiles app.

The deposit fees listed below are set by each respective bank. Smiles does not receive, in any way, shared profit from bank fees.
Click here.

There are three (3) ways to report your deposit using the Smiles app: via Home, via Remit, and via Menu. Follow the instructions below:
1) Open the Smiles app
2) If via Home- go to “Home”
If via Remit- tap on “Remit” at the bottom of the screen
If via Menu- press “Menu”
3) Select “Deposit”
4) Press “Report Deposit”
5) Upload the photo/screenshot of receipt of online banking then enter the necessary details
6) Tap on “Submit”
For deposits coming from Yucho (Japan Post) Bank accounts: as long as the transaction is done within business hours, the deposit will be funded within 15-20 minutes after reporting the deposit.
For deposits coming from other Japanese bank accounts: if your transaction is done within business hours, the deposit will be funded within 15-20 minutes after reporting the deposit. However, if the deposit is sent after banking hours and during weekends, the processing may take place the next business day.
For deposits using the Smiles Wallet Card: the amount transferred will be funded automatically to the app’s digital wallet balance without reporting the deposit.
You can only use the Smiles Wallet card in Yucho (Japan Post) Bank ATMs. You can find these ATMs in Japan Post Office branches and selected convenience stores.
The limit per transaction will depend on the bank. If you wish to deposit a large amount, it is best to inquire with your respective bank branch for more information.
When using the ATM, the limit per transaction is up to 100,000 JPY. If you wish to deposit more than the set limit, you must proceed to the Yucho counter for manual processing. You might be asked to present your residence card and fill out the furikomi form.
No, Smiles does not accept credit card payments. All transactions must be done via bank transfer.
No, you are not allowed to use someone else’s bank account to deposit to your app’s digital wallet. You can only use either your own assigned Smiles Wallet Card or any of your Japanese bank accounts.
No, you cannot. Smiles does not have a physical or satellite store. All transactions must be done via bank transfer.

Receive Money

To check the chosen outlet of your remittance, please follow the instructions below:
1) Open the Smiles app
2) Tap on “History”
3) Select your transaction
4) You can find the specific cash pickup outlet under “Ready for cash pick up”
To find the reference number, please follow the instructions below:
1) Open the Smiles app
2) Select “History”
3) Select the transaction you want to view and the number should be displayed
If the amount remitted is 50,000 PHP or below, regardless of the bank, the transaction will be credited almost immediately via Instapay. The bank should be a member of Instapay.
If the amount remitted is 50,000 PHP or below and sent before 12pm PST, the transaction will be credited within the same day but without a definite time via PesoNet.
If the transaction amount is over 50,000 PHP and was remitted after the 12pm PST cutoff time, the transaction will be processed the next business day via PesoNet.
The remitter will
1) Receive an notification update from the Smiles app
2) Receive a transaction reference number
3) Share the transaction reference number with the beneficiary
You can check the available outlets for cash pick-up upon registering your beneficiary.
1) Go to “Home”
2) Click “Remit”, then “Remit” again
3) Press “Add New”
4) Select the country destination
5) Select “Cash Pickup”
6) Select “Outlet”
-Anywhere (LBC, Mlhuiller, Palawan, and Bayad Center)
-Cebuana Lhuiller
-Asia United Bank
-Cavite United Rural Bank
-Rural Bank of Angeles – CPU
The beneficiary can receive money in two ways:
1) Remitter crediting to bank account
2) Cash pickup

Cards

The Smiles Wallet Card is a Yucho (Japan Post) Bank ATM card used to fund money to your Smiles Wallet. From the Smiles app, once the money is funded to the app’s wallet, a remittance request is created by the remitter to send money to the selected beneficiary from Japan.
This card has a limit of 100,000 JPY per deposit when used for the ATM. Transactions over the limit must be processed via the counter instead. The card number starts with “Smiles”.
You can order a Smiles Wallet Card via the Smiles app: From [ Menu ] > [ Smiles Wallet Card ] > [Order Smiles Wallet Card]
The Smiles Link Card is a Yucho (Japan Post) Bank ATM card used to remit money directly to the beneficiary without using the Smiles App. Once the transaction has been made, a remittance request is automatically created to send money to the selected beneficiary from Japan.
The Smiles Link Card has a limit of 100,000 JPY per transaction when used in the ATM. Transactions over the limit must be processed via the counter instead. The card number starts with “SMLINK”.
You can order an Smiles Link Card via the Smiles App: From [ Menu ] > [ Smiles Link Card ] > [Order Smiles Link Card]
The Smiles AEON Bank ATM Card is an AEON Bank ATM remittance card only used at AEON ATMs linked to a specific beneficiary. The amount deposited using this card is immediately sent to the designated beneficiary. This card is highly recommended to be used when sending money regularly to the same beneficiary.
This card has a limit of 100,000 JPY per transaction and can only be used via the ATM. The card number has 12 digits.
You can order a Smiles AEON Bank ATM Card via the Smiles app: From [ Menu ] > [ Smiles Link Card ] > [Order Smiles Link Card] > [Select AEON Bank Link Card]
The Smiles Premium Card is an upgraded Japan Post Bank ATM Card used to remit money directly to the beneficiary without using the Smiles App. It is highly recommended for customers who send more than 100,000 JPY per transaction.
This card has a limit of up to 1,000,000 JPY per transaction and can only be used via the ATM. The card number has 12 digits and is located on the back of the card.
You can order a Smiles Premium Card via the Smiles app: From [ Menu ] > [ Smiles Link Card ] > [Order Smiles Link Card] > [Select Smiles Premium Card]
A remitter is entitled to one (1) Smiles Wallet Card and five (5) Smiles Link Cards only. If you wish to remit to more than five (5) beneficiaries, you must use the Smiles app to register additional beneficiaries.

All Smiles Cards are free of charge.

If your Smiles Card has become defective, provide us your personal details by contacting our customer service at 050-5305-6669, via LINE/Viber at 070-2628-8726, Facebook Messenger: Digital Wallet Philippines, or via the Chat function in the Smiles app.
If you lost your Smiles Card, provide us your personal details by contacting our customer service at 050-5305-6669, via LINE/Viber at 070-2628-8726, Facebook Messenger: Digital Wallet Philippines, or via the Chat function in the Smiles app.

Service Fees

No. Smiles promises to be fully transparent when it comes to fees.
Smiles offers a loyalty points program that allows you to earn and win points and use them to cover a portion of all of your fees.
Yes! The purpose of Smiles’ loyalty points program is to help customers lower or eliminate fees that come with every transaction.

Points

When you’re inserting the information for your remittance, there will be a designated box for you to enter the amount of points you want to use towards your transaction. Points cover the fees that will automatically be calculated into your remittance.
Please note that 1 point is equivalent to 1 JPY. You may only use your points as payment for the remittance fee. Subtract the amount you want to use from the total remittance fee amount to be paid. Enter it in the ‘Pay fees by point’ field (second box).
You can earn and win points by doing one or all of the following:
1) Like and follow any of the Digital Wallet/Smiles Facebook fan pages and participate in campaigns
2) Register a Smiles account on the Smiles app
3) Make your first remittance through the Smiles app
4) Every remittance you make through the Smiles app 5) Share your invitation code with a friend and have them register and remit

Remit

To remit using the Smiles app, please follow the instructions below:
1) Tap on “Remit” in “Home” or in “Menu”
2) Select your beneficiary by pressing “Remit” located on the right side of the screen
3) Enter the amount to be remitted in JPY
4) If you want to use your existing points to cover the remittance fee, enter the number of points in the second box
5) Select “Purpose of remittance”
6) Tap on “OK”
7) Double check details of your transaction (e.g., spelling of names, inputted amount, etc.)
8) Check the box towards the lower left corner of your screen to confirm remittance destination
9) Tap on “Remit to…”
To remit using the Smiles Premium Card, please follow the instructions below:
For Yucho (Japan Post) Bank ATMs:
1) Go to the nearest Yucho ATM
2) Choose “English Guide”
3) Press “Deposit”
4) Insert your Smiles Premium Card
5) Choose “Card Issued in Japan”
6) Press “Enter” twice to continue
7) Insert the amount you want to send
8) Confirm the remittance, then press “Enter”
9) Receive your card and get the receipt
For Yucho (Japan Post) Bank ATMs in Family Mart:
1) Insert your Smiles Premium Card
2) Press the “ENGLISH” button
3) Select “Deposit”
4) Press “Enter”
5) Insert the amount you want to remit
6) Confirm your remittance, then press “Enter”
7) Receive your card and get the receipt
To remit using the Smiles AEON Bank ATM Card, follow the instructions below:
1) Go to the nearest AEON Bank ATM
2) Press “ENGLISH” button
3) Select “Deposits”
4) Insert the card
5) Confirm the transfer fee
6) Insert the amount you want to send
7) Confirm the amount
8) Take your card and get the receipt

The following schedule of fees applies to all PHL transactions regardless of the means used to remit.

Click here.

For cash pickup transactions, it will take around 20-30 minutes for the official receipt to be received via email. However, if you have not received it after 30 minutes, it is best to check the Smiles Chat function or your registered email (inbox). There might be a problem with your account that you need to settle first before we can release your pending remittance.
To check your transaction details, please follow the instructions below:
1) Open the Smiles app
2) Tap on “History” 3) Select the transaction you want to view
For cash pickup outlets in the Philippines, the limit per transaction is up to 250,000 PHP for MLhuillier and other outlets (LBC, Palawan Express and Bayad Center) while Cebuana Lhuillier outlets can only accommodate up to 50,000 PHP.
For credit-to-bank-account transactions, the daily limit per transaction is the amount equivalent of 1,000,000 JPY in local currency.
Important Note: Due to the pandemic, the limit may change according to each independent pickup outlet. If you are planning to remit a large amount, it is better to confirm first with the outlet. Otherwise, you will have to request for amendment if the amount cannot be claimed.
You cannot cancel your transaction(s) via the Smiles app. Only unclaimed cash pickup and undelivered credit-to-bank-account transactions can be canceled. Kindly contact our customer service for more information at 050-5305-6669 or via LINE/Viber at 070-2628-8726.
Only cash pickup transactions and returned credit-to-bank-account transactions are allowed for amendment or correction. To correct your transaction details, kindly send our customer service center the screenshot of the transaction that you want to amend. Then, please provide us the correct details of your beneficiary at 050-5305-6669, via LINE/Viber at 070-2628-8726, Facebook Messenger: Digital Wallet Philippines, or via the Chat function in the Smiles app.
No. There is no any additional fee for correcting your remittance.
Amendment requests can be completed within one (1) hour to one (1) day. They can be processed during weekdays and weekends with exceptions during special circumstances like unforeseen weather conditions or occasional lockdowns.
If the amount remitted is 50,000 PHP or below, regardless of the bank, the transaction will be credited almost immediately via Instapay. The bank should be a member of Instapay.
If the amount remitted is 50,000 PHP or below and sent before 12pm PST, the transaction will be credited within the same day but without a definite time via PesoNet.
If the transaction amount is over 50,000 PHP and was remitted after the 12pm PST cutoff time, the transaction will be processed the next business day via PesoNet.
Important Note: Please be aware that there are cases wherein your transaction via Instapay has to be processed via PesoNet (e.g., Instapay rejected your beneficiary bank account)
Normal crediting may take 1-2 business days. However, for transactions sent on a Friday after the 12pm PST cutoff time, weekends and holidays, crediting will be processed one day after the next business day. (e.g., Remitted on Friday night- transaction will be credited on Tuesday)

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For RIA Remit transactions, crediting may take days to a week depending on the location. It is best to contact our customer service regarding your transaction so we can request for a follow up.
“Delivered” means the remittance was already sent to our distributor partner for processing and delivered to beneficiary’s bank for subsequent crediting.
For Smiles, it is possible to send money to corporate accounts. However, RIA Remit is for person-to-person or individual-to-individual remittance service only.
If you receive the notice either via email or chat, you must respond back with a dispostion whether or not you want to amend the returned transaction into the correct bank account or through cash pickup.
For Credit to Bank: Provide correct bank name, account name, account number For Cash Pick Up: Provide the name, address, contact number of correct beneficiary and cash pickup outlets
Important Note: If you wish to cancel instead, please be aware that the remitted amount in JPY shall be not returned in full amount because the remittance fee will be excluded and it depends on the rate from Philippines to Japan.

Certification

When you’re filing your taxes in Japan, you will need to present a remittance certification as one of the documents you need to submit.
You may download a copy of your remittance certificate directly from the App: From [ Home ] > [History ] > [Select your desired period] > [Download]
Or, you may contact our customer service for a hard copy at 050-5305-6669, via LINE/Viber at 070-2628-8726, Facebook Messenger: Digital Wallet Philippines, or via the Chat function in the Smiles app.
Nothing! It’s completely FREE to receive a remittance certification
You can request for a remittance certification a few months before the year ends.

Refer a Friend

Shokai points are earned when the referred person remits for the first time. Once the transaction has been processed successfully, the invitee will immediately receive 500 points.
In order to get your invitation code, tap “Invite” on the “Home” screen of your Smiles app
Before registration, upon opening the Smiles app, the invitee will be asked if someone has referred him/her to Smiles. The invitee must enter the invitation code of the person in the provided field and proceed with the registration.

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